About the Role

We are looking for an experienced and technically strong Senior Network Administrator to join our Nairobi team. You will provide advanced network support to our US clients, assist junior technicians, and help maintain high standards of service delivery in a Managed Service Provider (MSP) environment.
This is a hands-on technical leadership role ideal for someone who enjoys troubleshooting complex issues, managing infrastructure, and guiding other technicians.

Key Responsibilities

Provide remote advanced support and assistance to junior technicians
Attend IT meetings and ensure timely follow-up on tasks for key clients (Bebashi, TLC, Scholar, and others)
Handle Wi-Fi support, installation, and optimization
Install, configure, and manage network switches
Troubleshoot and resolve complex connectivity and network issues
Perform server administration, including Active Directory, DNS, and DHCP management
Manage Office 365 administration (account creation, security settings, MFA enforcement)
Provide application support for client environments
Support additional network systems, including Door Access Control and Camera/Surveillance Systems
Supervise and guide technicians during cabling, desktop support, and on-site tasks (including work with Chico Miller, Kenny Gammage, and Work Market Techs)
Use Atera RMM tool effectively for monitoring, ticketing, and remote support
Maintain access to Office 365 for all clients and local admin rights as required
Ensure proper use of spam filters and security tools

Performance KPIs

Your performance will be evaluated based on the following key indicators:

Requirements & Qualifications

Minimum 5–7 years of hands-on experience in network administration and MSP environments

Strong expertise in:

Networking (switches, Wi-Fi, VLANs, VPNs, firewalls)
Active Directory, DNS, and DHCP
Office 365 administration and security (including MFA)
Atera or similar RMM tools
Experience with Cambium, UniFi, SonicWall, Watchguard, or similar enterprise networking equipment is a big advantage
Proven ability to supervise and guide junior technicians
Excellent problem-solving and troubleshooting skills
Ability to work on-site in a fast-paced environment with some flexibility for US time zones
Strong documentation habits and attention to detail
Must have a valid KRA PIN

What We Offer

Competitive monthly contractor fee: KES 120,000 – 160,000
Payment via M-Pesa on or before the 28th of every month
Modern, vibrant coworking office at Nairobi Garage, Pinetree Plaza, Kaburu Drive off Ngong Road, Kilimani
Opportunity to work with US-based clients on interesting network projects
Direct collaboration with the US team and clear technical growth path
Professional development in a growing MSP