Debt Recovery Officer – Faulu MFB

Faulu Microfinance Bank, a subsidiary of Old Mutual Kenya, is seeking a results-driven Debt Recovery Officer to join its Credit Risk and Collections team. Reporting directly to the Debt Recovery Manager, the successful candidate will take ownership of an assigned non-performing loan (NPL) portfolio across all business segments of the bank, implementing structured recovery strategies designed to return accounts to performing status or facilitate orderly exits.

This is a high-impact role that sits at the intersection of credit risk management, client engagement, and legal compliance. You will be expected to work with speed, precision, and sound judgment to protect the bank's assets, minimize loan loss provisions, and consistently meet Portfolio at Risk (PAR) and recovery targets.

• Monitor and manage assigned NPL portfolio across all business segments, ensuring PAR is maintained within institutional targets.
• Execute the bank's NPA reduction strategy in accordance with the credit policy and regulatory guidelines.
• Negotiate with clients to develop suitable rehabilitation or exit strategies for non-performing accounts.
• Restructure and cure distressed accounts to maximize asset recovery and minimize loan loss provisions.
• Ensure prompt realization of loan securities and proper pricing of non-performing loans to prevent income leakages.
• Instruct, coordinate, and follow up with external service providers including debt collectors, auctioneers, tracking companies, and valuers.
• Conduct client visits and telephone follow-ups to recover outstanding amounts from NPA debtors.
• Track and recover the written-off portfolio in line with the bank's recovery objectives.
• Prepare and dispatch demand letters in a timely, legally compliant manner.
• Prepare weekly NPL update reports for all branches and drive full repayment follow-through.
• Ensure 100% utilization of the collections management system and related recovery tools.
• Resolve all recovery-related CRM complaints within agreed SLAs.
• Maintain comprehensive, accessible documentation of recovery progress for all NPL accounts.
• Analyze credit failures to identify systemic gaps and recommend improvements to the Credit Approval process.
• Provide regular stakeholder reports on NPAs including write-offs, collections, and security cover.

• Demonstrate hands-on experience managing a loan recovery or collections portfolio within a bank or microfinance institution.
• Show the ability to analyze credit files, identify recovery risks, and recommend appropriate action plans.
• Exhibit strong negotiation skills — you must be comfortable engaging borrowers, guarantors, and legal representatives in structured settlement discussions.
• Demonstrate familiarity with legal processes governing debt recovery in Kenya, including demand letter issuance, collateral realization, and court proceedings.
• Prove capability to coordinate external service providers (auctioneers, debt collectors, valuers) and hold them accountable to performance standards.
• Display proficiency in collections management systems and loan tracking platforms.
• Show ability to produce accurate, timely reports for management and regulatory stakeholders.
• Demonstrate strong organizational skills — you must maintain meticulous records and manage multiple accounts simultaneously without oversight failures.
• Hold a Bachelor's degree in Finance, Business Administration, Economics, Banking, or a related field.
• Bring a minimum of 3 years of relevant experience in debt recovery, credit collections, or NPL management within a financial institution.

The salary for this role is competitive and benchmarked against the Kenyan microfinance and banking sector. Estimated monthly gross compensation ranges from KES 80,000 to KES 150,000 depending on experience and qualifications. Old Mutual Kenya offers a comprehensive benefits package in line with its position as a leading financial services group.

• Medical insurance cover
• Performance-based bonus
• Pension/retirement benefits under Old Mutual scheme
• Professional development and training opportunities

Ideal candidate: A mid-level credit or collections professional with 3–6 years of experience in a bank or MFI environment, who thrives under pressure, is highly organized, and has a track record of meeting NPL reduction targets. You understand Kenyan banking regulations, are comfortable engaging difficult debtors, and can manage a portfolio independently while escalating appropriately.

Do NOT apply if: You have no prior experience in debt recovery or credit collections within a regulated financial institution, are uncomfortable with field-based client engagement, or lack familiarity with legal debt recovery processes in Kenya.

• Prepare an updated CV and a cover letter highlighting your specific experience in debt recovery or NPL management.
• Ensure your application clearly states measurable achievements — e.g., portfolio size managed, recovery rates achieved.
• Submit your application through the Old Mutual Kenya careers portal or the job platform where this listing was found.
• Only shortlisted candidates will be contacted. If you do not hear back within 3 weeks of the application deadline, consider your application unsuccessful.