Service Supervisor – Food & Beverage

Public Service Club is seeking a highly motivated, customer-focused, and results-oriented professional to join its hospitality team as a Service Supervisor. This is an exciting opportunity for an experienced F&B professional who thrives in a dynamic club environment and is passionate about delivering exceptional guest and member experiences.

Reporting to senior management and working closely with the Executive Chef, the Service Supervisor will be responsible for overseeing day-to-day Food & Beverage service operations, leading a team of service staff, coordinating events and conferences, and driving continuous improvement in service quality, revenue, and operational efficiency.

• Supervise and coordinate daily Food & Beverage service operations to ensure smooth, consistent, and high-quality service delivery.
• Lead, coach, motivate, and deploy service staff to maintain optimal performance and morale.
• Monitor service quality and enforce compliance with established service standards and club protocols.
• Prepare and manage staff schedules and shift deployment to match operational demands.
• Conduct regular staff briefings and facilitate clear, timely communication across the team.
• Support the induction, on-the-job training, and continuous development of service personnel.
• Participate in performance appraisal cycles and implement improvement plans where necessary.
• Proactively gather and act on feedback from members and guests to enhance the service experience.
• Collaborate closely with the Executive Chef to ensure timely, coordinated service at all meal periods and functions.
• Monitor inventory levels, oversee stock controls, and minimise wastage.
• Plan, coordinate, and execute conferences, functions, and special events within the club.
• Ensure full compliance with health, safety, hygiene, and food safety regulations at all times.

• Must hold a Diploma in Hospitality Management, Food & Beverage, Hotel Management, or a closely related field.
• Must demonstrate at least 2 years of supervisory experience in a hospitality, hotel, or club F&B environment.
• Must be able to lead and inspire a diverse service team while maintaining accountability and discipline.
• Must be proficient in Microsoft Office applications for reporting and scheduling purposes.
• Must demonstrate solid working knowledge of F&B operations, service standards, and guest relations best practices.
• Must be experienced in using POS systems and managing stock control processes effectively.
• Must be able to plan and successfully execute events, conferences, and banqueting functions.
• Must exhibit strong attention to detail, problem-solving ability, and excellent communication skills.

The Public Service Club offers a competitive remuneration package commensurate with qualifications and experience. Based on market benchmarks for supervisory hospitality roles in Nairobi, the estimated monthly salary range is KES 60,000 – 100,000. Additional benefits typical of club employment may include staff meals, uniform provision, and a performance-based incentive. Specific details will be confirmed during the recruitment process.

This role is ideal for a hands-on hospitality professional with a genuine passion for service excellence, who is comfortable leading a team on the floor while also handling administrative responsibilities such as scheduling, stock control, and event coordination. You are someone who takes pride in creating memorable experiences for members and guests and can maintain composure and professionalism under pressure.

You should NOT apply if you have no prior supervisory experience in a structured hospitality setting, if you are unwilling to work flexible hours including evenings, weekends, and public holidays, or if you lack experience with F&B service standards and POS systems.

Interested and qualified candidates should submit their updated CV and a cover letter clearly indicating the position applied for — Service Supervisor – Food & Beverage — to the Human Resources department of Public Service Club through the official application channel listed on the job posting. Ensure your application highlights your relevant supervisory experience and key achievements in F&B or hospitality operations. Only shortlisted candidates will be contacted.