Technical Assistance Centre (IX-IP) Engineer

WIOCC (West Indian Ocean Cable Company) is seeking a highly skilled Technical Assistance Centre (IX-IP) Engineer to serve as the company's foremost IP technical expert. In this critical Tier 3 role, you will be the final internal escalation point for complex IP network issues, bridging the gap between IP Engineering and Network Operations to ensure seamless technical alignment and uninterrupted network performance across WIOCC's expansive infrastructure.

You will provide expert-level support to the Network Operations Centre (NOC), lead mentorship initiatives, drive continuous network improvements, and represent the technical function in stakeholder engagements. If you thrive in high-pressure environments, enjoy solving intricate IP networking challenges, and have a passion for growing teams, this role offers a compelling opportunity at one of Africa's leading wholesale bandwidth providers.

• Serve as the final internal escalation point for complex IP network incidents on a 24/7 Tier 3 basis, ensuring swift and effective resolution.
• Provide direct, high-level technical support to the NOC and field engineering teams during critical incidents.
• Mentor and upskill Operations team members through targeted training programmes and ongoing technical coaching.
• Deliver expert technical consultancy, service management guidance, and pre-sales support to key stakeholders and commercial teams.
• Deputise for the TAC Manager, assuming full departmental leadership responsibilities when required.
• Manage relationships and performance deliverables with third-party network equipment vendors.
• Oversee the full network lifecycle — installation, testing, commissioning, integration, and handover of IP networks.
• Utilise performance management tools to generate ad-hoc network quality reports and actionable insights.
• Produce regular IP network performance reports and drive the execution of network improvement plans.
• Lead cross-departmental projects and provide comprehensive reporting as requested.
• Travel internationally to support business requirements as needed.
• Manage WIOCC IP address blocks and allocations (IPAM).
• Maintain and support Data Communication Network (DCN) systems.
• Collaborate with the IT team to automate network performance and operational reporting processes.
• Organise and lead quarterly IP technical workshops for support and operations teams.

• Must demonstrate at least 5 years of hands-on technical experience in the telecommunications industry managing complex IP networks, with a minimum of 4 years in Tier 2 technical support or an equivalent senior role.
• Must be able to configure, troubleshoot, and optimise Core Data networking technologies including IP/MPLS, IS-IS, and BGP in live production environments.
• Must hold a JNCIS certification (essential) and demonstrate proficiency with Juniper platforms; JNCIP or equivalent advanced certification is a strong advantage.
• Must possess comprehensive working knowledge of transport technologies including DWDM, OTN, and Ethernet.
• Must be able to independently lead vendor negotiations, manage SLAs, and hold third parties accountable for deliverables.
• Must be capable of designing and delivering structured technical training programmes to operations and support engineers.
• Must demonstrate strong written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Must be able to represent the technical function in pre-sales and stakeholder engagements, providing credible expert guidance.
• Must hold a Bachelor's degree in Engineering or a related technical discipline.

WIOCC offers a competitive remuneration package commensurate with experience and the seniority of this role. Based on Kenyan market benchmarks for senior telecommunications engineers at this level, the estimated monthly gross salary range is KES 250,000 – KES 400,000. The final offer will reflect qualifications, experience, and internal compensation structures. Specific benefits details will be shared during the recruitment process.

Ideal candidate: A seasoned telecommunications IP engineer with deep hands-on expertise in Juniper environments and IP/MPLS networks who is ready to step into a leadership-adjacent technical role. You are comfortable working across engineering, operations, and commercial functions, and you take pride in both solving complex problems and elevating the capabilities of those around you. You are adaptable, self-directed, and comfortable with international travel and 24/7 on-call responsibilities.

Do not apply if: You have fewer than 5 years of relevant telecommunications experience, lack the required JNCIS certification, are not comfortable with Tier 3 escalation responsibilities, or are unwilling to travel internationally in support of business operations.

• Prepare an updated CV clearly highlighting your IP networking experience, certifications held, and specific technologies you have worked with.
• Write a concise cover letter outlining why you are the right fit for this Tier 3 TAC Engineer role at WIOCC.
• Submit your application through the WIOCC careers portal or the job platform where this posting was listed.
• Shortlisted candidates will be contacted for a technical screening interview followed by a panel interview with the TAC Manager and relevant stakeholders.
• Only shortlisted applicants will be contacted. If you do not hear back within 3 weeks of the closing date, consider your application unsuccessful for this cycle.