Head of Operations

Brites Management is recruiting a seasoned Head of Operations on behalf of a leading waste management company based in the Seychelles. This is a senior leadership role responsible for overseeing the full spectrum of operational activities across three distinct business units handling municipal, commercial, and industrial waste collection services. The successful candidate will drive operational excellence, ensure regulatory compliance, and lead a diverse workforce in a fast-paced, service-critical environment.

This is an exceptional opportunity for an operations leader with a background in waste management, logistics, or facilities management to take on a high-impact role in a growing island-based operation. The role demands a hands-on, strategic thinker who can balance day-to-day operational demands with long-term efficiency and growth objectives.

• Lead and coordinate the daily operations of three operational units, ensuring timely and efficient delivery of waste collection services across municipal, commercial, and industrial sectors.
• Develop and implement operational plans, scheduling frameworks, and resource allocation strategies aligned with business objectives.
• Monitor and report on operational KPIs and service level agreements, taking corrective action where performance gaps are identified.
• Supervise, mentor, and develop operational supervisors, drivers, loaders, and support staff through regular reviews, coaching, and training initiatives.
• Foster a workplace culture anchored in accountability, safety, teamwork, and customer service excellence.
• Manage workforce planning, attendance tracking, and disciplinary processes in line with company HR policies.
• Optimise the utilisation of vehicles, machinery, and equipment; coordinate preventive maintenance schedules to minimise downtime and control costs.
• Monitor vehicle performance, fuel consumption, and operational expenditure, identifying and implementing cost-saving opportunities.
• Ensure full compliance with health, safety, environmental, and waste management regulations across all operational sites.
• Conduct regular safety inspections, audits, and risk assessments; investigate incidents and implement corrective measures.
• Monitor service delivery standards and resolve customer complaints and service disruptions promptly and professionally.
• Liaise with clients, municipal authorities, and key stakeholders to maintain high service standards and strong working relationships.
• Assist in preparing and managing operational budgets; monitor expenditures and prepare performance reports for senior management.
• Prepare weekly, monthly, and quarterly operational performance reports with actionable recommendations for continuous improvement.
• Support business growth initiatives, operational expansion projects, and process improvement programmes.

• Must be able to lead multi-unit operations simultaneously, balancing competing priorities without compromising service quality.
• Must demonstrate experience managing large, diverse field teams including drivers, loaders, and supervisors in a logistics or waste management environment.
• Must be able to design and implement operational plans, KPI frameworks, and resource scheduling systems from scratch or improve existing ones.
• Must have hands-on experience with fleet management including preventive maintenance planning, fuel monitoring, and cost optimisation.
• Must be capable of conducting health, safety, and environmental audits and ensuring full regulatory compliance across multiple sites.
• Must be able to prepare and present clear operational reports and budget analyses to senior management and client stakeholders.
• Must demonstrate strong problem-solving skills with a track record of resolving operational crises and emergencies effectively.
• Must hold a Diploma or Degree in Operations Management, Waste Management, Business Administration, Logistics, Supply Chain Management, or a related discipline.
• Minimum 7 years of progressive operations management experience, preferably in waste management, logistics, or facilities services.
• Experience working in island, remote, or international locations is an added advantage.

The salary for this role is competitive and commensurate with the seniority of the position and the cost of living in the Seychelles. Estimated monthly equivalent range is KES 350,000 – 600,000 or its equivalent in Seychellois Rupee. The package is expected to include a relocation allowance, housing support, and other expatriate benefits typical for international placements of this nature. Specific package details will be confirmed during the selection process.

Ideal candidate: You are a seasoned operations professional with at least 7 years of experience managing large-scale field operations in waste management, logistics, or a closely related sector. You thrive in complex, multi-unit environments, lead by example, and have a strong command of both people management and operational compliance. You are comfortable working in an island or international setting and can adapt quickly to new regulatory environments.

Do NOT apply if: You have fewer than 5 years of relevant operations management experience, have no exposure to fleet management or health and safety compliance, are not open to relocation to the Seychelles, or if your background is purely administrative with no field operations responsibility.

Interested and qualified candidates should apply through the Brites Management official website or recruitment portal. Prepare and submit an updated CV clearly outlining your operations management experience, team sizes managed, and key achievements. Shortlisted candidates will be contacted for an initial screening interview followed by a detailed technical interview. Only candidates who meet the minimum qualifications will be contacted. Applications are reviewed on a rolling basis — apply as soon as possible to avoid missing out.