Human Resource Officer & Operations Supervisor – Hospitality

Excelon Limited is seeking a versatile and proactive Human Resource Officer & Operations Supervisor to join a hospitality establishment in Nanyuki. This dual-function role is ideal for an HR professional who thrives in fast-paced environments and is comfortable blending people management with day-to-day operational oversight. You will serve as the primary HR contact for staff while simultaneously ensuring that service delivery, compliance, and operational standards are consistently upheld.

Reporting to senior management, you will play a critical role in building a motivated, well-structured workforce and maintaining a seamless guest-facing operation. This is an excellent opportunity for someone who is passionate about the hospitality sector and wants to grow their career in a dynamic MSME environment supported by specialized HR expertise.

• Coordinate end-to-end recruitment, interviews, and staff selection processes tailored to hospitality roles.
• Prepare employment contracts, manage personnel files, and maintain accurate employee records.
• Design and deliver staff induction, onboarding, and refresher training programs.
• Handle employee grievances, disciplinary matters, and conflict resolution in line with labor laws and company policy.
• Prepare payroll inputs including attendance tracking, overtime, leave management, and statutory deductions.
• Coordinate and monitor employee performance appraisals and implement performance improvement plans as needed.
• Identify training needs and facilitate both internal and external learning programs.
• Supervise daily operations including shift scheduling, duty allocation, and shift handover procedures.
• Monitor staff grooming, hygiene standards, and adherence to company SOPs.
• Conduct routine workplace inspections and enforce health and safety compliance.
• Monitor service quality and customer satisfaction metrics, escalating issues promptly.
• Support all departments during peak operational periods to ensure uninterrupted service delivery.
• Prepare weekly and monthly HR and operational reports covering absenteeism, disciplinary cases, turnover, and incidents.
• Promote employee engagement, welfare initiatives, and a positive workplace culture.

• Demonstrated ability to manage full-cycle recruitment and onboarding in a service or hospitality environment.
• Proven experience administering HR processes including payroll inputs, leave management, and performance appraisals.
• Ability to interpret and apply Kenyan labor laws and employment regulations in day-to-day HR decisions.
• Hands-on experience supervising operational teams, allocating duties, and maintaining service standards.
• Skilled in drafting HR documentation such as contracts, warning letters, and disciplinary reports.
• Strong interpersonal and conflict resolution skills with the ability to manage diverse teams with diplomacy.
• Ability to compile accurate HR and operational reports for management decision-making.
• Proficiency in MS Office and HR or payroll management systems.
• 2–4 years of combined HR and operations experience, preferably in hospitality, retail, or a similar service industry.
• Bachelor's degree in Human Resource Management, Business Administration, or a related field.

The salary for this position is not explicitly stated. Based on Kenyan market benchmarks for a Junior-to-Mid-level HR Officer role in the hospitality sector in Nanyuki, the estimated monthly compensation ranges from KES 55,000 to KES 85,000 depending on experience and qualifications. Candidates are encouraged to discuss remuneration expectations during the interview process.

• Competitive salary commensurate with experience
• Full-time, onsite employment with a stable hospitality employer
• Opportunity to work in the scenic Nanyuki region
• Professional growth within a specialized HR services environment

Ideal candidate: You are a self-driven HR professional with 2–4 years of experience who is comfortable wearing multiple hats. You understand hospitality operations, have a solid grasp of Kenyan labor law, and can confidently supervise a diverse team while managing HR functions simultaneously. You are highly organized, detail-oriented, and thrive in environments where no two days are the same.

Do NOT apply if: You are looking for a purely administrative desk role with no operational involvement, if you have less than 2 years of relevant experience, or if you are not comfortable being based full-time in Nanyuki.

Interested and qualified candidates should submit their updated CV and a brief cover letter highlighting their relevant HR and operations experience to Excelon Limited through the application link on this platform. Ensure your application clearly demonstrates how your background aligns with both the HR and operational aspects of this role. Only shortlisted candidates will be contacted. Do not pay any fees as part of this recruitment process.