Team Assistant – Commercial Operations Unit

The United Nations Office at Nairobi (UNON) is seeking motivated and detail-oriented Team Assistants to join the Facilities Management and Transport Section (FMTS) under the Commercial Operations Unit (COU) at the UN Gigiri compound. UNON serves as the United Nations headquarters in Africa and provides critical administrative, conference, and information services to UNEP, UN-Habitat, the Resident Coordinator System, and other UN entities operating in Kenya and globally.

Reporting to the Senior Administrative Assistant, successful candidates will support the day-to-day operations of the Commissary, Fuel Station, Wellness Centre, and broader COU administration. This is an excellent opportunity for highly organized professionals who thrive in a structured, multicultural international environment and take pride in service delivery excellence.

• Receive, review, and process new and renewal applications for access to the UN Commissary, ensuring full compliance with host country agreements and governing regulations.
• Inspect incoming containers at the Commissary, verifying goods against approved category lists and confirming no tampering has occurred using a structured checklist.
• Process Commissary access for UN Gigiri conference delegates as operationally required.
• Receive and review applications for fuel RFID tags, process paperwork and fuel applications through the Fuel Integrated Management System (FIMS), and maintain accurate filing of all related documents.
• Handle customer queries and complaints via email, telephone, and written correspondence in a timely and professional manner, escalating sensitive issues to the supervisor as appropriate.
• Receive and inspect fuel deliveries alongside the Fuel Station Manager, verify container seals and dip readings, sign off on delivery notes, and forward documents to the COU Finance Assistant for processing.
• Report suspected fuel contamination or irregularities promptly to the supervisor.
• Respond to Wellness Centre client queries or direct complex requests to appropriate WC staff members.
• Maintain an efficient and up-to-date filing system for all COU activities, ensuring documents are filed daily.
• Respond to client inquiries via email and phone, providing accurate information on how to participate in or apply for COU services.
• Manage incoming and outgoing mail and coordinate the distribution of unit documents.
• Order and track office consumables and supplies for the COU.
• Maintain the unit's leave records and support general HR administrative functions.
• Perform weekly operational checks and reporting tasks as assigned by the supervisor.

• Demonstrate the ability to manage and process high volumes of administrative documentation accurately and within stipulated deadlines.
• Apply knowledge of supply chain or inventory management principles when inspecting and recording incoming goods and fuel deliveries.
• Use digital systems and databases (such as an integrated fuel management system) to log, track, and retrieve operational records.
• Communicate clearly and professionally with a diverse, multinational client base through written correspondence, email, and telephone interactions.
• Identify irregularities or non-compliance in goods, fuel, or documentation and escalate issues through the correct channels without delay.
• Maintain organized, audit-ready filing systems for administrative and operational records.
• Demonstrate a service-oriented approach when handling customer inquiries and resolving complaints with minimal supervision.
• Coordinate multiple concurrent tasks across different operational units (Commissary, Fuel Station, Wellness Centre, Administration) while maintaining accuracy and professionalism.
• Show proficiency in standard MS Office applications (Word, Excel, Outlook) and comfort with learning new systems.
• A minimum of a Diploma in Business Administration, Records Management, Logistics, or a related field is required; a Bachelor's degree is an advantage.
• At least two to three years of relevant administrative, logistics, or customer service experience, preferably within an international organization or large institutional setting.

UNON offers competitive compensation aligned with the United Nations Common System pay scales. While the exact salary band for this position has not been publicly disclosed, Team Assistant roles at the UN in Nairobi typically attract a monthly package in the range of KES 100,000 – 180,000 gross, inclusive of applicable allowances. UN staff members also benefit from a comprehensive package that typically includes medical and dental insurance, a pension scheme, generous leave entitlements, and access to professional development opportunities within the UN system.

This role is ideal for a proactive, service-minded professional with strong administrative foundations and a keen eye for detail. You are comfortable working in a fast-paced, regulated environment where accuracy and compliance are non-negotiable. You take initiative, respect confidentiality, and communicate with tact across diverse cultural contexts. Prior experience working with or within a UN agency, embassy, or large international institution will be a strong advantage.

This role is not suitable for candidates seeking creative or field-based work, those with no prior administrative or customer-facing experience, or individuals who are uncomfortable with repetitive compliance-driven documentation tasks. If you require significant autonomy or a managerial scope, this entry-to-junior level position may not align with your career stage.

• Visit the UNON/UN Careers portal at www.unon.org or the official UN Inspira recruitment platform at careers.un.org.
• Search for the Team Assistant vacancy under the Commercial Operations Unit / FMTS.
• Create or log in to your UN Inspira profile and complete the online application form in full.
• Upload your updated CV, cover letter, and any relevant supporting documents.
• Submit your application before the closing deadline of 18 June 2026. Late or incomplete applications will not be considered.
• Only shortlisted candidates will be contacted for further assessment stages.