Assistant IT & Communications Officer

Kenya Healthcare Federation (KHF) is looking for a talented and versatile Assistant IT and Communications Officer to join its team in Nairobi. This is a unique dual-function role that sits at the intersection of technology and communications, offering the right candidate an exciting opportunity to shape both the digital infrastructure and the public voice of Kenya's leading private healthcare advocacy body.

You will be responsible for keeping KHF's IT systems running smoothly while simultaneously driving its digital communications strategy — from social media and newsletters to branded publications and member engagement campaigns. If you are equally energised by resolving a network issue and crafting a compelling infographic, this role was designed for you.

• Manage and maintain KHF's IT infrastructure including networks, servers, hardware, and software systems to ensure optimal performance and uptime.
• Provide first-line technical support to staff, diagnosing and resolving hardware and software issues promptly, and escalating complex cases to vendors when necessary.
• Enforce data security protocols, oversee regular backups, and ensure organisation-wide compliance with cybersecurity best practices and IT policies.
• Manage IT asset procurement, software licences, and vendor subscriptions to ensure cost-effective and up-to-date technology resources.
• Maintain and continuously improve KHF's website, intranet, and Microsoft 365 collaboration environment.
• Provide technical support for the setup and delivery of virtual and in-person events, webinars, and hybrid meetings.
• Develop and execute KHF's digital communications strategy across the website, email marketing channels, and social media platforms.
• Produce and distribute member communications including newsletters, event invitations, advisories, and policy updates.
• Create high-quality multimedia content — graphics, infographics, videos, and presentations — that align with KHF's brand identity and messaging guidelines.
• Manage KHF's social media accounts, grow audience engagement, and report on analytics and performance metrics regularly.
• Support the production of internal and external publications, policy documents, and reports to a professional standard.
• Uphold and enforce KHF's brand standards across all communication materials and member-facing platforms.

• Must hold a Bachelor's degree in Information Technology, Computer Science, Communications, or a closely related discipline.
• Must demonstrate at least 3 years of hands-on experience in an IT support, communications, or hybrid IT/communications role — preferably within a membership organisation, NGO, or professional association.
• Must be able to independently manage and update websites using WordPress or a comparable CMS, including basic troubleshooting and content publishing.
• Must be proficient in operating email marketing platforms such as Mailchimp, Constant Contact, or equivalent, including list management and campaign reporting.
• Must be able to produce professional visual content using tools such as Canva, Adobe InDesign, or Adobe Express without significant external support.
• Must demonstrate working knowledge of networking fundamentals, cloud service environments, and IT security concepts.
• Must produce clear, well-structured written content tailored to diverse audiences including members, donors, and policymakers.
• Must be capable of using social media management and analytics tools to plan, schedule, and evaluate digital content performance.
• Must communicate technical concepts clearly to non-technical staff and leadership stakeholders.

KHF offers a competitive remuneration package commensurate with qualifications and experience. Based on market benchmarks for mid-level hybrid IT and communications roles within NGOs and professional associations in Kenya, the estimated monthly gross salary range is KES 100,000 – 150,000. Specific package details will be discussed during the interview process.

Ideal candidate: A self-driven professional with at least 3 years of experience who thrives in a fast-paced, mission-driven environment. You are equally comfortable managing an IT support ticket queue in the morning and scheduling a social media campaign in the afternoon. You are detail-oriented, brand-conscious, and confident working independently with minimal supervision. Experience in healthcare, advocacy, or membership organisations will be a strong advantage.

Do NOT apply if: You have experience exclusively in one discipline (pure IT or pure communications) and are not genuinely comfortable operating across both. This role requires daily contributions in both areas. Candidates who require heavy supervision or lack the initiative to manage competing priorities will not succeed in this position.

Interested and qualified candidates should submit their application through the KHF official careers page or the job platform where this listing was found. Your application must include:

• An updated CV clearly outlining your IT and communications experience.
• A cover letter explaining why you are the right fit for this dual-function role and highlighting a specific project or achievement in each discipline.
• Links to a portfolio or work samples (website, social media accounts, design work, or writing samples) where available.

Only shortlisted candidates will be contacted. KHF is an equal opportunity employer and encourages applications from candidates of all backgrounds.