Branch Manager

HI Home is seeking a results-driven Branch Manager to oversee its Nakuru branch operations. In this role, you will be the primary custodian of branch performance — responsible for driving sales revenue, managing a team of retail and operations staff, and ensuring the branch meets its commercial and customer service objectives. You will act as the link between head office strategy and day-to-day branch execution.

This is a hands-on leadership role suited to a professional who thrives in a structured retail or distribution environment, understands how to motivate a team, and can manage a branch P&L with confidence. If you have a background in retail sales, supply chain, or branch operations and are looking to take full ownership of a business unit, this opportunity is for you.

• Lead and oversee all branch operations, ensuring alignment with company-wide policies, procedures, and service standards
• Set, monitor, and drive branch sales targets — reporting performance metrics to head office on a regular basis
• Recruit, supervise, and develop branch staff, conducting regular performance reviews and providing coaching where needed
• Manage the branch profit and loss (P&L), controlling costs while maximizing revenue generation
• Drive customer acquisition and retention strategies within the Nakuru retail environment
• Coordinate stock management, inventory accuracy, and liaison with the supply chain and warehouse teams
• Ensure compliance with company KPIs, health and safety guidelines, and retail operating standards
• Resolve escalated customer complaints professionally and in a timely manner
• Prepare and submit periodic branch reports to senior management covering sales, staffing, and operational updates
• Build and maintain relationships with local suppliers, partners, and key customers where applicable

• Demonstrate the ability to lead a branch team — setting targets, managing performance, and building accountability
• Show proven experience managing a retail or distribution operation, including stock control and sales oversight
• Apply financial acumen to manage budgets, interpret P&L reports, and control operational expenditure
• Communicate effectively with both customers and internal stakeholders, resolving issues and maintaining professional standards
• Use computer systems and business software (MS Office, inventory or POS systems) to track branch performance and generate reports
• Demonstrate organizational discipline — able to manage multiple priorities in a fast-paced retail environment
• Hold a Diploma or Bachelor's degree in Business Administration, Procurement & Supply Chain Management, Sales, or a related discipline
• Bring at least 3–5 years of relevant experience in retail management, branch operations, or supply chain roles

The salary for this position has not been explicitly stated. Based on Kenyan market benchmarks for Branch Manager roles in the retail and distribution sector, the estimated monthly compensation ranges from KES 80,000 to KES 150,000, commensurate with experience and qualifications. Additional benefits may include performance-based incentives aligned with branch targets.

Ideal candidate: A confident, commercially minded professional with hands-on experience running a retail branch or managing a sales and operations team. You are comfortable with accountability, have a track record of hitting targets, and know how to get the best out of your team. Candidates based in or willing to relocate to Nakuru are strongly encouraged to apply.

Do not apply if: You have no prior experience in a supervisory or team leadership role, are looking for an entry-level position, or are not comfortable working in a performance-driven retail environment with clear KPI expectations.

Interested and qualified candidates should submit their application before the deadline of 30 June 2026. Prepare an updated CV and a brief cover letter outlining your branch management experience and why you are the right fit for this role. Submit your application through the HI Home official recruitment channel or the job platform where this listing is hosted. Only shortlisted candidates will be contacted for interviews.