Commercial Baker – Baking Solutions & Technical Support

Unga Group, one of East Africa's most established milling and food manufacturing companies, is seeking a skilled and customer-focused Commercial Baker to join its growing commercial team in Nairobi. This role sits at the intersection of technical baking expertise and commercial sales, making it ideal for a professional who thrives in both the kitchen and the field. The successful candidate will champion Unga's baking products and flour-based solutions across Modern Trade (MT) and General Trade (GT) channels, playing a pivotal role in driving product adoption, revenue growth, and customer loyalty.

As the face of Unga's baking solutions in the market, you will conduct live baking demonstrations, develop recipes, provide hands-on technical support, and train customers — including bakeries, hotels, restaurants, and institutional buyers — on how to get the best results from Unga products. This is a high-impact, field-based role that requires passion for baking, strong interpersonal skills, and a commercial mindset.

• Conduct baking demonstrations, test bakes, and product application sessions for prospective and existing customers across HORECA and General Trade channels
• Provide on-site technical baking support and troubleshooting to improve product performance and customer satisfaction
• Train customers on proper usage of Unga products, recipe optimisation, dough handling, and advanced baking techniques
• Support customers in developing new recipes and product applications using Unga's flour and baking ingredient portfolio
• Collaborate with the commercial sales team to drive volume and revenue growth across assigned channels and territories
• Assist in onboarding new bakery customers and deepening product penetration within existing accounts
• Support customer activations, trade exhibitions, roadshows, and promotional events to grow brand visibility
• Identify customer pain points, market opportunities, and competitor activity to inform category strategy
• Monitor in-market product performance and relay actionable customer feedback to internal QA, R&D, and Production teams
• Support new product launches through customer trials and pilot bakes
• Conduct internal training sessions for sales teams, merchandisers, and distributors on bakery product knowledge and applications
• Develop practical baking guides, training materials, and application manuals for both customers and internal teams
• Prepare regular reports on customer visits, demonstration outcomes, market intelligence, and competitor activities
• Track product adoption trends and share insights with commercial and technical leadership

• Must hold a degree in Food Science, Baking Technology, Hospitality Management, Culinary Arts, or a closely related field
• Must demonstrate at least 3 years of hands-on experience in commercial baking, bakery operations, or FMCG bakery technical sales/support roles
• Must be able to execute professional baking demonstrations independently across different product categories (bread, pastries, confectionery, etc.)
• Must understand bakery ingredient functionality, dough rheology, and production processes well enough to troubleshoot customer challenges on-site
• Must be able to translate technical baking knowledge into simple, actionable training for non-technical customers and trade partners
• Must be comfortable working in both field sales environments and production/kitchen settings
• Must be capable of preparing structured market intelligence reports and customer visit summaries
• Experience engaging HORECA customers, institutional bakeries, or distribution partners is a strong added advantage
• Must hold a valid driver's licence and be comfortable with regular travel across Nairobi and upcountry territories

The salary for this role is open and will be discussed during the interview process based on the candidate's qualifications and experience. Based on market benchmarks for mid-level FMCG technical and commercial roles in Kenya, candidates can expect a competitive monthly package estimated in the range of KES 120,000 – 200,000, inclusive of applicable allowances. Unga Group offers a structured work environment with opportunities for professional growth within a well-established regional food manufacturing group.

This role is best suited for a passionate and experienced baker who is equally comfortable engaging clients in boardrooms and delivering live baking demonstrations on the shop floor. You are a self-starter with strong communication skills, a genuine love for food innovation, and an ability to connect technical knowledge with commercial outcomes. You enjoy field work, thrive under targets, and can build trusted relationships with bakery owners, chefs, and procurement managers alike.

Do NOT apply if you have no hands-on commercial baking experience, if you are looking for a purely desk-based role, or if you do not hold the minimum qualification in a relevant food or culinary discipline. This is not an entry-level position and requires demonstrable market-facing experience.

Interested and qualified candidates should submit their applications before 28th June 2026. To apply, prepare an updated CV and a brief cover letter highlighting your baking experience, key achievements, and why you are the ideal candidate for this role. Submit your application through Unga Group's official careers portal or the job platform where this listing was found. Only shortlisted candidates will be contacted. Early applications are encouraged as screening may begin before the deadline.