Director, Franchise Operations – Mid Africa

The Coca-Cola Company is seeking a seasoned and strategically minded Director, Franchise Operations – Mid Africa, based in Nairobi. This is a senior leadership role responsible for orchestrating end-to-end franchise operations across the Mid Africa region, serving as the primary integrator for the General Manager's commercial agenda. You will work at the intersection of strategy, execution, and partnership — ensuring that commercial priorities, marketing plans, supply chain readiness, and financial discipline converge into consistent market results.

This role is not siloed — it operates horizontally across the entire Franchise system and demands a leader who thrives in complexity, influences without direct authority, and converts data and strategy into tangible, on-the-ground business outcomes. You will partner closely with bottling partners and cross-functional teams including Commercial, Marketing, Revenue Growth Management (RGM), Finance, Supply Chain, and Insights to drive both near-term performance and long-term capability building.

• Serve as the senior End-to-End Orchestrator, ensuring clarity, alignment, and follow-through across Franchise, bottler, and all cross-functional stakeholders.
• Provide strategic thought leadership with bottling partners, balancing short-term execution priorities with a long-term capability and growth roadmap.
• Lead joint performance routines tracking revenue, volume, market share, distribution, visibility, and asset productivity — driving corrective action plans with clear ownership and timelines.
• Act as the core horizontal integrator connecting Commercial, Marketing, RGM, Finance, Supply Chain, and Insights for cohesive planning and execution.
• Ensure commercial priorities and marketing strategies are fully aligned, sequenced, and resourced across the Franchise and broader system.
• Identify interdependencies, risks, and trade-offs across initiatives and proactively drive resolution before they impact execution.
• Orchestrate the cross-functional operating and budget agenda, ensuring investments are aligned to priorities and performance expectations.
• Own Franchise-level governance routines, performance reporting, and operating rhythm across the region.
• Build and sustain high-trust relationships with bottler leadership, influencing alignment without direct authority.
• Advance operating rigor, capability frameworks, and process improvements that enable sustainable, scalable growth across Mid Africa.

• Must demonstrate at least 12 years of progressive leadership experience in FMCG, beverages, or a related multinational environment — with a proven record of delivering commercial results at scale.
• Must have led cross-functional teams or initiatives in a matrixed organization, coordinating across commercial, marketing, finance, and supply chain functions simultaneously.
• Must be able to manage complex bottler or distributor partnerships, driving alignment and accountability across organizations you do not directly control.
• Must demonstrate ability to translate strategy into execution — building implementation plans, setting KPIs, tracking performance, and driving corrective action.
• Must be commercially literate — able to interpret P&L data, volume/revenue trends, and RGM levers to make sound investment and prioritization decisions.
• Must have experience leading planning and budgeting cycles in a franchise or multi-market environment.
• Must demonstrate strong executive communication skills — able to influence senior stakeholders, present complex trade-offs clearly, and build alignment across diverse audiences.
• Experience working across East or Mid Africa markets is strongly preferred; regional market knowledge is a significant advantage.
• Bachelor's degree in Business, Marketing, Commerce, or a related field is required; a postgraduate qualification (MBA or equivalent) will be an added advantage.

The Coca-Cola Company offers a competitive compensation package commensurate with the seniority and scope of this role. While the specific salary has not been publicly disclosed, Director-level roles at multinational FMCG companies in Kenya typically attract a monthly gross package in the range of KES 700,000 – KES 1,200,000, inclusive of base salary and allowances. Additional benefits are outlined below.

Ideal candidates are senior FMCG or beverage leaders with 12+ years of experience who have successfully led franchise, commercial, or operations functions in large, matrixed multinationals. You are known for your ability to orchestrate complex agendas, influence without authority, and turn strategy into market results. You have managed bottler or distributor relationships, run cross-functional planning cycles, and delivered growth in competitive, fast-moving markets — ideally across Africa.

Do not apply if you have fewer than 10 years of relevant experience, have not operated at a senior or Director level, are not comfortable with the complexity of matrixed environments, or have no experience managing commercial partnerships with external organizations such as bottlers or distributors.

To apply for this position, visit The Coca-Cola Company's official careers portal at careers.coca-colacompany.com and search for the Director, Franchise Operations – Mid Africa vacancy. Submit your updated CV and a tailored cover letter that highlights your experience in franchise operations, cross-functional leadership, and bottler or distributor partnership management. Shortlisted candidates will be contacted directly. Important: Never pay any fee, notarisation cost, or assessment charge as part of any recruitment process. When in doubt, contact The Coca-Cola Company directly through official channels.