Head of Membership Growth & Services
Kenya National Chamber of Commerce and Industry (KNCCI)
Quick Take
Lead membership recruitment, retention, and engagement strategies for Kenya's premier business advocacy chamber, managing a team and driving revenue growth through strategic networking and member experience programmes.
Proven membership/business development management experience, strategic programme design and execution, and strong stakeholder relationship management in a chamber, association, or B2B services environment.
Senior leadership role with direct strategic impact on a flagship national institution, competitive mid-to-upper salary range, and opportunity to shape Kenya's business community landscape.
Job Description
The Kenya National Chamber of Commerce and Industry (KNCCI) is seeking a dynamic and results-driven Head of Membership Growth & Services to provide strategic leadership and operational oversight for the Chamber's membership agenda. This is a senior leadership role responsible for driving membership recruitment, retention, engagement, and revenue growth in alignment with KNCCI's broader strategic objectives.
The successful candidate will champion member experience, develop high-value networking platforms, manage stakeholder relationships, and lead a high-performing membership team. This role sits at the heart of KNCCI's sustainability and impact — making it an exciting opportunity for a seasoned professional passionate about business advocacy, chamber operations, and community building.
- Develop and implement comprehensive membership recruitment, retention, engagement, and renewal strategies aligned to KNCCI's strategic plan.
- Design and deliver programmes, events, and service offerings that deepen member engagement and enhance membership value proposition.
- Establish feedback mechanisms to capture member insights and continuously improve service delivery and member experience across the joining and renewal process.
- Prepare periodic membership reports covering recruitment trends, retention rates, sectoral data, and prospective member pipelines.
- Lead and support the membership team to meet monthly revenue targets, including development of individual and team work plans and a clear roadmap for sustainable membership growth.
- Maintain accurate membership data, analytics, and ROI tracking for marketing programmes, sales plans, and member engagement activities.
- Develop departmental annual work plans, performance goals, and targets; provide technical guidance to ensure delivery.
- Track and report on membership growth, retention, revenue performance, member satisfaction, and programme impact — recommending corrective actions where required.
- Identify and cultivate strategic networks with stakeholders, sector bodies, county chambers, business associations, donors, and partners.
- Design and implement a membership networking strategy covering roundtables, breakfast meetings, Chamber Connect sessions, forums, and sector engagements.
- Organise and support networking events that create business linkages, value, and renewal opportunities for members.
- Document and disseminate case studies, success stories, and lessons from networking and programme interventions.
- Develop communication plans supporting membership campaigns, networking platforms, and member service programmes.
- Represent KNCCI in relevant stakeholder sessions and actively participate in Chamber events and programmes.
- Spearhead and nurture relationships with key stakeholders, donors, and partners in consultation with the CEO and Heads of Department.
- Support resource mobilisation, proposal development, and partnership initiatives related to membership services and institutional sustainability.
- Advise the CEO on departmental performance, emerging trends, and strategic opportunities related to membership growth.
- Demonstrate ability to develop and execute membership growth strategies that deliver measurable revenue and retention results in a chamber, trade association, or membership-based organisation.
- Proven track record of leading cross-functional teams toward ambitious revenue and engagement targets in a structured, KPI-driven environment.
- Ability to build and sustain high-value stakeholder relationships with business leaders, government entities, county chambers, and development partners.
- Competency in data analysis and reporting — must be able to translate membership metrics, ROI data, and satisfaction surveys into actionable strategic decisions.
- Experience designing and executing membership events, networking forums, and engagement platforms that generate tangible business value for members.
- Strong communication and presentation skills — capable of representing KNCCI credibly at senior stakeholder forums and preparing executive-level briefs.
- Demonstrated experience in resource mobilisation, proposal writing, or donor engagement in support of institutional sustainability.
- Minimum 7 years of progressive experience in membership management, sales, business development, or marketing, with at least 3 years in a managerial or head-of-department capacity.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field; a postgraduate qualification is an added advantage.
- Proficiency in CRM systems and membership management platforms is desirable.
KNCCI offers a competitive remuneration package commensurate with the seniority of this role. The estimated monthly salary range is KES 200,000 – 350,000, subject to qualifications and experience. The Chamber also provides a performance-oriented work environment with opportunities for professional development and exposure to high-level business networks across Kenya and the region.
Ideal candidate: A senior professional with deep experience in membership-based organisations, chambers of commerce, trade associations, or business development roles. You are a strategic thinker and a hands-on executor, comfortable working with senior executives, county governments, and business communities. You are data-driven, an excellent communicator, and passionate about supporting Kenya's private sector growth.
Do NOT apply if: You have fewer than 5 years of relevant experience, have never managed a team or revenue target, or are looking for a purely administrative role. This position demands proactive leadership, entrepreneurial thinking, and strong commercial acumen.
Interested and qualified candidates should submit the following documents:
- An updated CV highlighting relevant experience and achievements.
- A cover letter (not more than one page) outlining your suitability for the role.
- Copies of relevant academic and professional certificates.
Applications should be sent to the official KNCCI recruitment channel as indicated in the official job advertisement. Only shortlisted candidates will be contacted. KNCCI is an equal opportunity employer and encourages applications from all qualified individuals.
Requirements Breakdown
Must Have
- 5+ years' experience in membership management, business development, or chamber operations
- Demonstrated success leading membership growth and retention initiatives with measurable results
- Strategic programme design and delivery experience in a membership or association context
- Team leadership and people management experience
- Strong data analysis and reporting skills for membership analytics and ROI tracking
Nice to Have
- Prior experience with KNCCI or similar national chambers of commerce
- Track record in stakeholder and donor relationship management
- Knowledge of Kenya's business sector, SME landscape, or county-level business networks
- Experience with CRM systems or membership databases
Don't meet every requirement? Tailor your CV to close the gap →
Salary Context
Competitive mid-to-senior market rate for a membership leadership role in Nairobi
The KES 200,000–350,000 range reflects a senior middle-management to junior director-level position at a respected national institution. Salary within this band will depend on candidate experience, prior track record, and current market conditions; KNCCI's non-profit/chamber status means salary is typically lower than for-profit equivalents, but the role offers stable employment and mission-driven work.
About Kenya National Chamber of Commerce and Industry (KNCCI)
The Kenya National Chamber of Commerce and Industry (KNCCI) is the premier apex business advocacy organisation in Kenya, representing thousands of businesses across sectors and counties. With deep roots in Kenya's economic development and influence over business policy, KNCCI is a mission-driven employer committed to strengthening the private sector and enabling SME growth. Working here offers direct access to Kenya's business leadership, substantial stakeholder networks, and the opportunity to shape the country's economic agenda.
Likely Interview Questions
- 1
Tell us about your most successful membership growth or retention campaign. What metrics did you use to measure success, and what was the outcome?
- 2
How would you approach understanding and improving the value proposition for our members? Walk us through your process.
- 3
KNCCI serves diverse members across sectors and geographies. How would you design a membership strategy that resonates across this heterogeneous base?
- 4
Describe your experience leading and developing teams. How do you ensure accountability while building a high-performing culture?
- 5
How would you balance aggressive membership growth targets with sustainable business practices and genuine member satisfaction?
Application Tips
Quantify your membership wins: include specific numbers on recruitment rates, retention percentages, revenue growth, and member satisfaction scores achieved in prior roles.
Emphasise stakeholder relationship experience—highlight any work with government bodies, sector associations, county-level networks, or donors, as this directly mirrors KNCCI's ecosystem.
Demonstrate strategic thinking: show examples of membership programmes or engagement initiatives you've designed from scratch, the data you used to validate them, and how they drove retention or revenue.
Career Path
Roles that lead here
Where this leads
Skills & Keywords
Honest Assessment
Green Flags
- Clear, senior-level role with visible impact: membership and revenue growth directly affect KNCCI's sustainability and reach, making your work tangible.
- Competitive salary range (KES 200–350k/month) is well-positioned for a head-of-function role in Nairobi's not-for-profit sector.
- Mission-driven organisation: KNCCI's role in Kenya's business advocacy and SME ecosystem offers meaningful work beyond commercial metrics.
- Diverse stakeholder engagement: the role involves work with sectors, counties, donors, and business networks, offering rich professional networks and visibility.
Watch Out
- Job description is incomplete (cuts off mid-sentence at 'insti...'), suggesting a rushed or carelessly prepared posting—seek clarification on full responsibilities and expectations.
- No mention of remote work flexibility, work hours, or other benefits beyond salary, which is typical for senior roles—ask about non-monetary benefits and work arrangements at interview.
- The role lists many reporting and monitoring responsibilities but limited detail on strategy development autonomy or decision-making authority—clarify your scope and decision rights before accepting.
A Day in the Life
Your week at KNCCI typically balances strategic planning with operational delivery: you'll review membership data dashboards and retention reports Monday morning, meet with your team to track progress against monthly revenue targets, then pivot to designing a sector-focused engagement roundtable scheduled for next month. Mid-week, you're likely hosting or attending a networking event, gathering member feedback, and identifying churn risks. You'll spend time cultivating donor and partner relationships, coordinating with the CEO on stakeholder strategy, and developing campaign communications for an upcoming membership drive. Documentation and reflection are constant—tracking ROI on programmes, updating the membership pipeline forecast, and refining member journey touchpoints based on feedback loops.
Frequently Asked Questions
What qualifications do I need to be a Head of Membership Growth & Services at KNCCI?
You'll need at least 5 years' experience in membership management, business development, or chamber operations, plus demonstrated success in driving membership growth and leading teams. A degree in business, marketing, management, or a related field is typically expected, though strong hands-on track record may substitute for formal qualifications.
Is the Head of Membership Growth & Services role at KNCCI remote or office-based?
The posting specifies Nairobi as the location, and given the emphasis on networking, events, and stakeholder relationship management, this is likely an office-based or hybrid role—confirm work location and flexibility expectations with KNCCI during the application process.
How much does a Head of Membership Growth & Services earn at KNCCI?
KNCCI has posted a salary of KES 200,000–350,000 per month, depending on experience and qualifications. This is a competitive rate for a senior membership role at a not-for-profit chamber in Nairobi.
What are the career growth opportunities from this role?
This head-of-function role can lead to director-level positions (e.g., Director of Strategic Partnerships, COO) at KNCCI or similar organisations, or to senior leadership roles in business advocacy, SME development, or membership-focused enterprises. It's a career-building position that establishes you as a chamber/membership sector expert.
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