IT Support Specialist

Tezza Business Solutions is looking for a proactive and technically sharp IT Support Specialist to join its growing technology team in Nairobi. In this role, you will serve as the first and second line of defence for all internal IT needs, ensuring that teams across Nairobi and beyond are equipped with the tools, systems, and support required to drive Tezza's mission forward in the competitive fintech and lending space.

The ideal candidate brings hands-on experience supporting technology systems within a banking or fintech environment, understands the unique security and compliance demands of financial services, and thrives in a fast-paced, high-growth organisation. If you are passionate about keeping systems running seamlessly and have a keen eye for security and operational excellence, this is the role for you.

• Serve as first and second-line technical support for all staff covering hardware, software, networking, and connectivity issues.
• Manage and resolve IT helpdesk tickets promptly while maintaining high service standards and strict SLA adherence.
• Onboard new employees with device setup, account creation, and access provisioning aligned to Tezza's security policies.
• Administer and maintain internal IT infrastructure including servers, endpoints, cloud tools, and communication platforms.
• Manage user accounts, roles, and access controls across Microsoft 365, Google Workspace, VPNs, and internal fintech platforms.
• Support and monitor integration touchpoints between the lending platform and partner systems including MNOs, banks, digital wallets, and payment gateways.
• Perform routine system maintenance, software patching, and hardware lifecycle management.
• Enforce IT security policies and best practices aligned with fintech regulatory requirements and data privacy standards including PCI-DSS, ISO 27001, and local data protection laws.
• Monitor systems for security incidents, unauthorised access, and anomalies; escalate and respond to alerts promptly.
• Support IT audits by preparing documentation, evidence logs, and access review reports for internal and external reviewers.
• Maintain endpoint protection, antivirus management, and device compliance across all company equipment.
• Provide technical support for proprietary credit scoring platforms, lending management systems, and partner API integrations.
• Liaise with development and product teams to escalate technical issues affecting platform availability or performance.
• Assist in the deployment and testing of new product features, system updates, and partner integrations from an IT infrastructure perspective.
• Support disaster recovery (DR) and business continuity planning (BCP), including DR drills and failover testing.
• Coordinate with external IT vendors, internet service providers, and software suppliers for procurement, renewals, and issue resolution.
• Maintain accurate IT asset inventory, software licenses, and technical documentation.

• Must hold a Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
• Must demonstrate at least 3 years of hands-on IT support experience, preferably within a banking, fintech, or financial services environment.
• Must be able to administer Microsoft 365 and Google Workspace environments including user provisioning and access control.
• Must be capable of troubleshooting network, server, and endpoint issues independently with minimal supervision.
• Must understand and be able to apply IT security frameworks including PCI-DSS and ISO 27001 in day-to-day operations.
• Must be able to monitor and respond to security alerts, anomalies, and potential breaches using standard security tooling.
• Must be able to prepare audit-ready documentation and access review logs for internal and external compliance reviews.
• Must demonstrate experience supporting API integrations or platform-level technical issues in collaboration with development teams.
• Must be able to manage vendor relationships, coordinate procurement, and track IT assets and software license renewals.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified (MD-102 or similar), or ITIL Foundation will be a strong advantage.
• Must possess strong written and verbal communication skills to translate technical issues for non-technical stakeholders.

The salary for this role is competitive and commensurate with experience, estimated in the range of KES 100,000 – 180,000 per month based on market benchmarks for mid-level IT support roles in fintech environments in Nairobi. Tezza Business Solutions offers a performance-driven culture with growth opportunities in a fast-scaling organisation.

• Competitive monthly salary
• Medical insurance cover
• Professional development and certification support
• Exposure to cutting-edge fintech platforms and integrations

This role is best suited for a mid-level IT professional with proven fintech or banking sector experience who is comfortable owning IT operations end-to-end, from helpdesk to infrastructure security. You should be highly organised, security-conscious, and comfortable working under pressure during system incidents or audits. Candidates who have supported credit or lending platforms, worked with API-integrated financial systems, or hold active IT certifications are strongly encouraged to apply.

Please do not apply if you have no experience in a financial services or regulated technology environment, if you are looking for a purely developer or software engineering role, or if you cannot demonstrate hands-on infrastructure and security support experience.

• Prepare an updated CV highlighting your IT support experience, certifications, and any fintech or banking environment exposure.
• Write a brief cover letter explaining why you are the right fit for this role at Tezza Business Solutions.
• Submit your application through the Tezza Business Solutions careers page or the job platform where this posting is listed.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.