KiliShop Development Officer
Kilimall
Quick Take
Recruit, onboard, train, and manage a network of small business KiliShop partners across Mombasa, conducting field visits, performance monitoring, and regular reporting.
Proven sales/business development experience, strong presentation and communication skills, and ability to work independently in the field with minimal supervision.
Opportunity to drive e-commerce adoption in coastal Kenya, work for a leading Kenyan e-commerce platform, and build a scalable partner network with clear impact on local businesses.
Job Description
Kilimall, one of Kenya's leading e-commerce platforms, is seeking a results-driven KiliShop Development Officer to be based in Mombasa. This role sits at the heart of Kilimall's last-mile retail expansion strategy, where you will be responsible for growing and managing a network of KiliShop partners — physical agents and shop owners who serve as local pickup, sales, and delivery points for Kilimall customers.
This is a field-intensive position that requires a proactive individual who thrives in dynamic environments, can build trust with small business owners, and is passionate about driving e-commerce adoption across the Kenyan Coast region. You will be the face of Kilimall in Mombasa, playing a critical role in expanding the company's footprint and ensuring partner success.
- Identify, prospect, and recruit suitable small businesses and entrepreneurs to become KiliShop partners within the Mombasa region.
- Conduct detailed field visits to evaluate business locations, foot traffic, and suitability for the KiliShop model.
- Present and pitch the KiliShop partnership model clearly and persuasively to potential partners, addressing queries and objections confidently.
- Onboard approved partners by completing all documentation, system setup, and initial orientation requirements.
- Train new KiliShop partners on operational procedures, platform usage, order handling, customer service standards, and compliance requirements.
- Regularly monitor active KiliShop partner performance against set KPIs including order volumes, customer satisfaction, and compliance metrics.
- Proactively identify underperforming partners and implement corrective support measures to improve performance.
- Build and sustain strong, long-term relationships with all partners to ensure retention and loyalty.
- Compile and submit accurate weekly and monthly development reports detailing recruitment progress, partner performance, and field observations.
- Gather market intelligence on competitor activity and customer trends in the Mombasa region and share insights with the team.
- Demonstrated ability to identify and convert business leads into active, productive partnerships — proven track record in sales or business development roles.
- Ability to conduct structured field assessments and make sound judgments on partner suitability based on defined criteria.
- Strong presentation and communication skills — must be able to explain a business model simply and persuasively to diverse audiences including shop owners and micro-entrepreneurs.
- Experience training or coaching small business owners or agents on operational procedures and tools.
- Ability to monitor partner compliance and performance data and translate findings into actionable support plans.
- Comfortable working independently in the field with minimal supervision, managing own schedule and prioritising multiple partner accounts.
- Proficiency in preparing structured reports and maintaining accurate partner records.
- Fluency in both English and Swahili — essential for effective communication in the Mombasa market.
- Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain, or a closely related field.
- Prior experience in retail partnerships, FMCG distribution, or agent network management is a strong advantage.
Kilimall offers a competitive compensation package commensurate with experience. The estimated monthly salary for this role ranges from KES 40,000 to KES 80,000, inclusive of base salary and field-related allowances. Additional benefits may include performance-based incentives tied to recruitment and partner activation targets. Specific package details will be confirmed during the interview process.
Ideal Candidate: You are a self-starter with a background in sales, agent network development, or retail partnerships. You are based in or highly familiar with Mombasa and its business landscape. You enjoy fieldwork, building relationships with grassroots entrepreneurs, and have a genuine interest in growing e-commerce access at the community level. You are organised, data-conscious, and can communicate confidently in both English and Swahili.
Do NOT apply if: You are uncomfortable with daily fieldwork and prefer office-based roles, you lack any hands-on sales or business development experience, or you are not currently located in or willing to be based in Mombasa on a full-time basis.
- Prepare an updated CV highlighting relevant sales, business development, or partnership management experience.
- Write a brief cover letter explaining your experience in the Mombasa market and why you are the right fit for this role.
- Submit your application through the Kilimall careers portal or the job platform where this posting was listed.
- Shortlisted candidates will be contacted for an initial phone screening followed by an in-person or virtual interview.
- Only shortlisted applicants will be contacted. If you do not hear back within three weeks of applying, consider your application unsuccessful for this cycle.
Requirements Breakdown
Must Have
- Demonstrated track record in sales, business development, or partnership management roles
- Strong presentation and persuasion skills to pitch the KiliShop model to diverse audiences
- Ability to conduct structured field assessments and evaluate partner suitability
- Experience training or coaching small business owners on operational procedures
- Comfortable working independently in the field with self-management and prioritisation skills
Nice to Have
- Knowledge of e-commerce or retail sector in Kenya
- Experience with data tracking and performance metrics reporting
- Familiarity with Mombasa business landscape or coastal Kenya region
- Experience with CRM or agent management systems
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Salary Context
Competitive mid-range salary for field-based partnership development in coastal Kenya
The KES 40,000–80,000 range reflects the field-intensive nature and commission/performance potential typical of business development roles at scaling e-commerce platforms. Entry-level candidates in Mombasa may start near the lower end; experienced partnership managers or those who hit recruitment targets can reach the upper range. Regional cost of living and company performance bonuses may influence actual take-home pay.
About Kilimall
Kilimall is one of Kenya's leading e-commerce platforms, pioneering last-mile retail expansion through a network of physical KiliShop agents and pickup points. The company is scaling aggressively across coastal and regional markets, transforming how small business owners and consumers access e-commerce services. Working here offers exposure to high-impact fintech and logistics innovation, alongside the opportunity to mentor and grow small businesses across the Kenyan Coast.
Likely Interview Questions
- 1
Walk us through a time when you successfully recruited and converted a reluctant business owner or entrepreneur into a partner or customer. What was your approach and what was the outcome?
- 2
How would you evaluate whether a small shop in Mombasa is a good fit for the KiliShop model, and what specific criteria would you look for during a field visit?
- 3
Describe your experience training or onboarding partners or agents. How do you ensure they understand the system and continue to perform well after initial training?
- 4
Tell us about a time you managed multiple accounts or relationships independently. How did you prioritise, track progress, and ensure no partner was neglected?
- 5
What do you know about the e-commerce or retail landscape in Mombasa, and how do you plan to gather market intelligence on competitor activity and customer trends?
Application Tips
Quantify your sales or partnership development success: mention specific numbers of leads converted, partnerships signed, or revenue/targets achieved in previous roles — Kilimall will want proof of your ability to recruit and retain partners.
Highlight any experience working with small business owners, micro-entrepreneurs, or informal sector partners — this shows you understand the audience and can build trust across different business maturity levels.
Emphasise your field and independent work experience: mention examples of managing your own schedule, conducting assessments, and delivering results with minimal supervision — this role is heavily field-based and requires self-direction.
Career Path
Roles that lead here
Where this leads
Skills & Keywords
Honest Assessment
Green Flags
- Clear field-intensive role with direct impact on business growth and local partner success — this appeals to entrepreneurial candidates who want visible, measurable results.
- Established company (Kilimall is a known Kenyan e-commerce leader) expanding strategically into coastal markets, suggesting job security and growth opportunity beyond this single role.
- Comprehensive role description with explicit KPIs and responsibilities, making it easy to understand expectations and what success looks like — low ambiguity means lower risk of misalignment.
- Emphasis on independent work and relationship-building rather than micromanagement suggests a culture that trusts junior staff and may offer faster responsibility/seniority progression.
Watch Out
- Job description is truncated at the end (cuts off mid-sentence on 'maintainin'), suggesting the full role scope and requirements may not have been clearly communicated by the recruiter — request the complete job description before applying.
- No mention of benefits (health insurance, transport allowance, performance bonuses, career development), which are standard in Kenyan corporate roles — clarify compensation package and benefits structure during interview.
- Salary range is quite wide (KES 40k–80k is a 100% spread), which could indicate significant variation based on performance or experience, but the criteria for progression are not specified — ask during interview how the salary band is determined and what progression looks like.
A Day in the Life
Your week starts with early field visits to 3–4 potential KiliShop locations in Mombasa, evaluating foot traffic and shop owner readiness while gathering market intelligence on competitors. Mid-week, you conduct onboarding training sessions for newly approved partners, walking them through the platform, order handling procedures, and compliance requirements. You spend afternoons in the office compiling weekly recruitment progress reports, monitoring KPI data on active partners (order volumes, customer satisfaction), and identifying underperformers who need support calls or corrective action plans. You finish the week with follow-up meetings with struggling partners, prospecting calls to warm leads, and submitting your weekly report to the team.
Frequently Asked Questions
What qualifications do I need to be a KiliShop Development Officer at Kilimall?
You need a proven track record in sales or business development, strong communication and presentation skills, and experience training or coaching small business owners. A secondary school qualification is assumed; a diploma or degree in business, sales, or commerce is advantageous but not explicitly required. The role prioritises demonstrated ability to convert leads and work independently.
Is the KiliShop Development Officer role at Kilimall remote?
No, this is a field-intensive role based in Mombasa. You will spend significant time conducting field visits to evaluate shop locations, meet with potential and active partners, and gather market intelligence. Office time is primarily for reporting, data management, and training delivery.
How much does a KiliShop Development Officer earn at Kilimall?
The salary range is KES 40,000–80,000 per month. Entry-level candidates typically start toward the lower end, while experienced partnership developers or those who exceed recruitment targets can earn toward the upper range. The wide band likely reflects performance-based bonuses or commission tied to partner recruitment and retention.
What are the career growth opportunities for this role?
This is a launching pad for partnership and business development roles. After proving yourself as a KiliShop Development Officer, you can progress to Senior Officer or Regional Manager (overseeing multiple territories), Partnership Manager at Kilimall, or operations/logistics roles as the company scales. Success here also positions you to start your own distribution or agent-based business.
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