Resort & Restaurant Supervisor

Excelon Limited is seeking a dynamic and experienced Resort & Restaurant Supervisor to join a hospitality operation based in Nairobi. In this role, you will serve as the operational backbone of the resort — bridging guest-facing service excellence with behind-the-scenes coordination across food & beverage, front desk, and recreational departments.

This is an exciting opportunity for a hospitality professional who thrives in fast-paced environments, takes ownership of guest satisfaction, and has the leadership presence to inspire and guide frontline teams. If you have a proven track record in resort or restaurant supervision and a genuine passion for delivering memorable guest experiences, this role is for you.

• Supervise day-to-day front desk operations, ensuring timely and professional guest check-in and check-out processes.
• Handle guest complaints and concerns with urgency, empathy, and professionalism, escalating where necessary.
• Lead, schedule, and motivate a multi-department team — conducting briefings, performance feedback, and on-the-job training sessions.
• Monitor food & beverage service quality, ensuring kitchen-to-table standards align with resort expectations and health regulations.
• Conduct routine inspections of resort facilities including guest rooms, dining areas, and recreational spaces to ensure maintenance and cleanliness standards are upheld.
• Assist the General Manager in budget tracking, expense monitoring, and cost-control initiatives to optimize resource utilization.
• Ensure full compliance with Kenya's health, safety, and hospitality regulatory requirements across all departments.
• Support the planning and seamless execution of events, conferences, team-building activities, and special celebrations hosted at the resort.
• Liaise with department heads to ensure cross-functional coordination and consistent service delivery throughout the guest journey.
• Maintain accurate shift reports, incident logs, and operational records using property management systems.

• Must demonstrate 2–5 years of hands-on supervisory experience within a hospitality, resort, or restaurant setting — not just team membership.
• Must be able to lead shift briefings, resolve team conflicts, and hold staff accountable to service standards.
• Must be proficient in using at least one property management system (e.g., Opera, Protel, or similar hospitality software).
• Must be able to manage multiple concurrent priorities without compromising service quality or guest satisfaction.
• Must demonstrate cultural sensitivity and the ability to engage warmly with both local and international guests.
• Must be able to work flexible schedules including weekends, public holidays, and split shifts as required by resort operations.
• Must hold a Diploma or Degree in Hospitality Management, Hotel & Restaurant Management, Tourism, or a related field.
• Must possess strong verbal and written communication skills to liaise effectively with guests, staff, and senior management.

The salary for this role is not explicitly stated. Based on Kenyan market benchmarks for mid-level hospitality supervisors in Nairobi, the estimated monthly compensation ranges between KES 60,000 – KES 100,000, commensurate with experience and qualifications. Candidates are encouraged to discuss compensation expectations during the interview process.

• Onsite full-time employment with a structured work schedule
• Professional development and training opportunities within an HR-focused organization
• Exposure to a diverse and dynamic hospitality environment

Ideal candidate: You are a hospitality professional with at least 2 years of supervisory experience who takes pride in operational excellence and guest satisfaction. You are comfortable leading people, solving problems on the spot, and maintaining high service standards across multiple departments simultaneously. You are organized, culturally aware, and genuinely passionate about the hospitality industry.

Do NOT apply if: You have no prior supervisory or team leadership experience in a hospitality setting, if you are unwilling to work weekends and holidays, or if you are looking for a remote or desk-based role. This is a fully onsite, operationally intensive position.

Interested and qualified candidates should apply through the Excelon Limited recruitment portal or via the job platform where this posting was found. Prepare an updated CV clearly highlighting your supervisory experience in hospitality and any property management systems you have used. No application fees, notarisation, or certificate assessments should be requested at any stage of this recruitment — if asked, report immediately. Only shortlisted candidates will be contacted.