Sales Supervisor

HI Home is seeking a results-driven and hands-on Sales Supervisor to lead frontline sales operations at its Nakuru location. In this full-time role, you will be responsible for guiding and motivating a team of sales floor staff, ensuring daily targets are met, and upholding the high customer service standards that define the HI Home brand. This is an exciting opportunity for a proven retail or sales professional who thrives in a structured, fast-paced environment and is passionate about developing those around them.

The ideal candidate brings a blend of supervisory experience, product knowledge, and interpersonal skills that allow them to bridge the gap between management directives and floor-level execution. You will play a critical role in driving revenue growth, enforcing operational compliance, and coaching your team to perform at their best every single day.

• Supervise and coordinate sales floor staff to ensure smooth daily operations and consistent performance
• Monitor individual and team sales activities, identifying gaps and implementing corrective actions promptly
• Enforce adherence to company procedures, customer service protocols, and operational standards
• Support the achievement of set sales targets and actively contribute to the planning and execution of promotional campaigns
• Train and coach team members on product knowledge, upselling techniques, and customer engagement best practices
• Conduct regular performance check-ins and provide constructive feedback to team members
• Coordinate with warehouse and inventory teams to ensure stock availability aligns with sales demand
• Prepare and submit daily, weekly, or monthly sales reports to line management
• Handle escalated customer complaints professionally and in line with company policy
• Maintain a clean, organized, and welcoming sales floor environment at all times

• Must demonstrate prior experience supervising or leading a team in a retail, electronics, or FMCG sales environment
• Able to interpret sales data and KPIs to adjust team priorities and tactics in real time
• Proven ability to coach and mentor junior staff, driving measurable improvements in individual performance
• Must communicate clearly and confidently with both customers and management, adapting tone and style appropriately
• Able to manage multiple priorities simultaneously while maintaining attention to detail and operational accuracy
• Demonstrated competency using basic computer applications including MS Office or POS systems for reporting purposes
• Must hold a Diploma or Bachelor's degree in Business Administration, Sales, Procurement & Supply Chain, Communication, Customer Service, or a related discipline
• Track record of reliability, professionalism, and consistent adherence to workplace standards

HI Home offers a competitive salary package commensurate with experience, benchmarked against current Kenyan retail market rates. Estimated monthly gross compensation ranges between KES 50,000 and KES 90,000 depending on qualifications and relevant experience. Full-time employees benefit from structured employment terms, a stable work schedule, and clear KPI frameworks that reward performance.

This role is best suited for a mid-level sales professional with at least three years of experience in a retail or customer-facing sales environment, including at least one year in a supervisory or team-lead capacity. You should be based in or willing to relocate to Nakuru, be highly dependable, and demonstrate a genuine passion for sales excellence and team development.

Please do not apply if you have no prior experience managing or supervising others, if you are seeking a remote or flexible-hours arrangement, or if you do not hold at minimum a Diploma in a relevant discipline. Applications that do not meet these criteria will not be considered.

Interested and qualified candidates should submit their updated CV and a brief cover letter outlining their relevant experience and why they are the right fit for this role. Ensure your application clearly highlights your supervisory experience and any measurable sales achievements. Applications should be submitted before the closing date of 30th June 2026. Only shortlisted candidates will be contacted for the next stage of the recruitment process.