Branch Administrator

Sayen Supermarket is seeking a highly organised and proactive Branch Administrator to support the smooth day-to-day operations of one of its retail branches. This role sits at the heart of branch administration, ensuring that office processes, records, and inter-departmental communications run efficiently and accurately.

The ideal candidate will bring a strong administrative background — preferably within the retail or Fast-Moving Consumer Goods (FMCG) sector — and will be comfortable working in a fast-paced environment where attention to detail, multitasking, and professionalism are non-negotiable. You will work closely with the Branch Manager and departmental heads to support operational goals and uphold Sayen Supermarket's service standards.

• Manage day-to-day administrative functions at the branch, including filing, correspondence, and scheduling.
• Maintain accurate records of staff attendance, leave, and performance-related documentation.
• Coordinate procurement of office supplies and ensure the branch is adequately stocked with operational materials.
• Prepare and submit regular administrative and operational reports to the Branch Manager.
• Act as the first point of contact for internal and external communications directed at the branch office.
• Support the onboarding process for new branch staff by preparing documentation and coordinating induction logistics.
• Liaise with the finance and HR departments at head office to ensure timely processing of payments, invoices, and personnel matters.
• Monitor and maintain branch assets, flagging maintenance needs and coordinating repairs where necessary.
• Ensure adherence to company policies and administrative procedures across the branch.
• Assist in organising staff meetings, training sessions, and branch events.

• Demonstrate ability to manage multiple administrative tasks simultaneously while meeting deadlines in a busy retail environment.
• Communicate clearly and professionally — both in writing and verbally — with staff at all levels and with external stakeholders.
• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently to draft reports, maintain spreadsheets, and manage correspondence.
• Apply strong organisational skills to maintain accurate and retrievable records, both physical and digital.
• Work with minimal supervision while exercising sound judgement on routine administrative decisions.
• Demonstrate knowledge of retail or FMCG operations to contextualise administrative support appropriately.
• Hold a Diploma or Degree in Business Administration, Office Management, or a closely related field.
• Show interpersonal skills that foster a positive working environment and productive cross-department relationships.

The estimated monthly salary for this role ranges between KES 40,000 – KES 70,000, commensurate with qualifications and relevant experience. Sayen Supermarket offers a structured work environment with opportunities for career growth within its expanding branch network. Additional benefits may include staff discounts and performance-based incentives in line with company policy.

Ideal candidate: A detail-oriented administrative professional with a Diploma or Degree in Business Administration or Office Management, strong command of Microsoft Office tools, and a genuine interest in retail operations. Candidates with prior experience in a supermarket, FMCG company, or busy branch environment will have a distinct advantage.

Do not apply if: You have no formal training or background in administration, if you struggle with multitasking in a high-traffic environment, or if you are seeking a purely field-based or technical role. This position requires consistent office presence and structured record-keeping responsibilities.

Interested and qualified candidates should apply through the Sayen Supermarket official careers page or submit their CV and a brief cover letter detailing their relevant administrative experience. Ensure your application clearly states the position title Branch Administrator and the branch location you are applying for. Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis, so early submission is encouraged.