Branch Manager

Sayen Supermarket is seeking a dynamic and results-driven Branch Manager to oversee the day-to-day operations of one of its busy retail branches. This is a leadership role that requires a hands-on professional who can drive sales performance, ensure excellent customer experience, and manage a diverse team in a fast-paced retail environment.

As Branch Manager, you will be the overall custodian of the branch's commercial success and operational efficiency. You will be responsible for translating company strategy into actionable branch-level plans, maintaining high service standards, and building a motivated workforce that delivers consistent results.

• Oversee all branch operations including sales, customer service, inventory management, and staff supervision on a daily basis.
• Set, monitor, and achieve branch sales targets and revenue goals in alignment with company objectives.
• Recruit, train, mentor, and performance-manage branch staff to ensure a high-performing team culture.
• Maintain optimal stock levels by coordinating with the procurement and logistics teams to prevent stockouts and overstocking.
• Resolve escalated customer complaints promptly and implement service improvement measures.
• Prepare and submit accurate branch performance reports, financial summaries, and operational updates to senior management.
• Enforce company policies, health and safety standards, and regulatory compliance across all branch activities.
• Identify local market opportunities and develop initiatives to grow the branch's customer base and market share.
• Manage branch budgets, control operational costs, and ensure profitability targets are met.
• Coordinate promotions, product displays, and merchandising activities to maximise sales conversion.

• Must hold a Bachelor's degree in Business Administration, Management, Marketing, or a closely related field.
• Must demonstrate at least 3–5 years of progressive experience in retail or branch management, with at least 2 years in a supervisory or team leadership capacity.
• Must be able to lead, motivate, and manage a team of 10 or more staff members effectively.
• Must be capable of analysing branch performance data and making informed commercial decisions independently.
• Must demonstrate strong customer service orientation with the ability to handle difficult situations calmly and professionally.
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable working with retail management or POS systems.
• Must be able to plan and execute branch-level business development and marketing activities.
• Must communicate clearly and confidently across all levels — with staff, customers, and senior management.

The estimated monthly salary for this role is between KES 80,000 and KES 150,000, commensurate with experience and qualifications. Sayen Supermarket offers a competitive compensation package that rewards performance and loyalty.

• Performance-based bonus
• Staff purchase discounts
• Career growth and internal promotion opportunities

This role is ideal for a proactive retail professional who thrives in a high-energy environment and has a proven track record of managing a branch or store to profitability. You are a natural leader who takes ownership, communicates well, and can balance operational demands with people management. You understand the Kenyan retail consumer and can adapt strategies to meet local market needs.

Please do not apply if you have no prior supervisory or management experience, if you are looking for a purely administrative desk role, or if you are uncomfortable working weekends, public holidays, or extended retail hours.

Interested and qualified candidates should apply through the following steps:

• Prepare an updated CV and a brief cover letter highlighting your relevant retail or branch management experience.
• Ensure your cover letter clearly states the branch location you are applying for (if multiple branches are advertised).
• Submit your application via the Sayen Supermarket careers portal or the job platform where this posting was listed.
• Only shortlisted candidates will be contacted for interviews. If you do not hear back within 3 weeks of the application deadline, consider your application unsuccessful.