F&B Outlet Manager

Accor, a world-leading hospitality group operating some of Kenya's most prestigious hotel properties, is seeking a dynamic and results-driven Food & Beverage Outlet Manager to join their team. In this role, you will take full ownership of multiple F&B outlets, steering day-to-day operations with a sharp focus on guest satisfaction, team performance, and financial accountability.

This is a senior operational role suited to a hospitality professional who thrives in a fast-paced, high-volume environment and has a proven track record of elevating dining experiences while consistently delivering against commercial targets. You will serve as the bridge between front-line service teams and senior leadership, championing both operational excellence and a guest-first culture across all outlets.

• Oversee daily operations of all assigned F&B outlets, ensuring seamless, efficient, and consistently high-quality service delivery.
• Lead, mentor, and develop outlet managers, supervisors, and service teams, fostering a culture of accountability and continuous growth.
• Drive guest satisfaction through proactive floor presence, effective service recovery, and the implementation of continuous improvement initiatives.
• Monitor and control labor costs, productivity metrics, and departmental expenditure in alignment with approved budget targets.
• Spearhead food and beverage sales growth through strategic upselling, promotional campaigns, and innovative guest experience programming.
• Ensure full compliance with Accor brand standards, HACCP requirements, health and safety regulations, and all hygiene protocols.
• Collaborate cross-functionally with Culinary, Stewarding, Purchasing, Revenue Management, and Marketing teams to deliver cohesive F&B programming.
• Analyze outlet performance data, guest feedback scores, and financial results to identify gaps and implement targeted improvement strategies.
• Support the planning and flawless execution of special events, themed dining experiences, and resort-wide F&B activations.
• Maintain accurate operational records, prepare performance reports, and present findings to senior management regularly.

• Must demonstrate at least 3–5 years of progressive Food & Beverage management experience within an international hotel brand or upscale restaurant group.
• Must be capable of simultaneously managing multiple outlets across varied dining concepts without compromising service quality.
• Must show evidence of building and retaining high-performing hospitality teams through coaching, performance management, and clear goal-setting.
• Must be able to read and interpret P&L statements, manage cost of goods sold, and make data-driven decisions to protect margins.
• Must have working knowledge of HACCP principles and food safety legislation, and be able to enforce compliance across all outlet operations.
• Must be proficient with POS systems and hotel management platforms such as Opera or equivalent systems.
• Must demonstrate strong interpersonal and communication skills sufficient to engage guests, manage teams, and liaise effectively with cross-departmental stakeholders.
• Must hold a Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline.

Accor offers a competitive remuneration package commensurate with experience and in line with international hospitality group standards. The estimated monthly salary range for this role is KES 150,000 – KES 280,000, subject to qualifications and experience. Additional benefits typically associated with Accor hotel roles include staff dining, accommodation discounts across the global Accor portfolio, and structured professional development opportunities.

Ideal candidate: A seasoned hospitality professional with multi-outlet F&B management experience in a 4-star or 5-star hotel environment. You are commercially minded, guest-obsessed, and capable of leading large, diverse teams through both routine operations and high-pressure events. You bring financial discipline, creative flair, and the emotional intelligence to inspire and retain talent.

Do NOT apply if: You have fewer than 3 years in a formal F&B management role, have only worked in standalone restaurants without exposure to hotel operations, or are not comfortable with the financial reporting and budget management responsibilities this role entails.

• Prepare an updated CV highlighting your F&B management experience, specific outlets managed, and measurable achievements (e.g., revenue growth, cost savings, guest satisfaction scores).
• Write a concise cover letter addressed to Accor's Talent Acquisition team, outlining your suitability for the role and your management philosophy.
• Submit your application through the Accor Careers portal at careers.accor.com or via the platform where this listing was found.
• Shortlisted candidates will be contacted for an initial screening interview followed by a structured panel interview with hotel leadership.
• Due to the volume of applications, only shortlisted candidates will receive a response.