Guest Room Attendant

Accor, a globally renowned French multinational hospitality brand, is seeking a dedicated and detail-oriented Guest Room Attendant to join its housekeeping team in Nairobi. In this role, you will be at the heart of delivering exceptional guest experiences by maintaining immaculate guest rooms, corridors, and shared spaces to the highest international hospitality standards.

As a Guest Room Attendant, you will be the silent force behind guest satisfaction — ensuring every room is a pristine, welcoming sanctuary. You will work as part of a committed housekeeping team, upholding Accor's brand values of quality, comfort, and care in every task you undertake.

• Clean and service assigned guest rooms, storage areas, and corridors efficiently, including sweeping, mopping, vacuuming, shampooing carpets, and cleaning curtains and upholstered furniture.
• Dust, polish, and maintain furniture, fixtures, and fittings to brand standards.
• Apply proper bed-making techniques and ensure meticulous presentation and setup of guest rooms.
• Conduct a self-inspection of every assigned room before marking it as ready, ensuring all cleaning tasks meet the highest quality standard.
• Replenish guest amenities, linen, supplies, and in-room advertising materials in bedrooms and bathrooms according to room-type specifications.
• Remove rubbish and waste from guest rooms and public areas, emptying bins and transporting waste to designated collection points.
• Promptly report maintenance issues, damaged items, or missing amenities to the Housekeeping Supervisor.
• Assist with daily room allocation planning as required.
• Handle and report lost property following the correct hotel procedure.
• Carry out deep cleaning tasks and special housekeeping projects as assigned by management.
• Handle guest laundry in strict accordance with hotel policy and timelines.
• Assist with regular equipment and linen stocktaking exercises.
• Maintain the security of master keys and guest rooms at all times, adhering to established security protocols.
• Report any suspicious persons, behaviour, or items to the Housekeeping Supervisor immediately.
• Follow all health, safety, and hygiene protocols, including the correct use of cleaning chemicals and personal protective equipment (PPE).

• Demonstrate hands-on ability to clean and prepare hotel guest rooms to international hospitality standards consistently and efficiently.
• Apply thorough knowledge of cleaning agents and chemicals safely, selecting the correct product for each surface or task.
• Perform detailed self-inspections of completed rooms, identifying and rectifying any areas that fall below standard before supervisor sign-off.
• Communicate clearly and professionally with supervisors and team members, both verbally and in writing, to report issues and receive instructions.
• Manage time effectively across multiple room assignments within strict turnaround windows, especially during high-occupancy periods.
• Work independently with minimal supervision while also contributing positively as part of a broader housekeeping team.
• Demonstrate flexibility to work varying shifts, weekends, and public holidays as required by the hotel's operational demands.
• Hold a Certificate or Diploma in Hospitality or a related field (an added advantage).
• Bring prior housekeeping experience in a hotel or similar hospitality environment (preferred).

Accor offers a competitive remuneration package commensurate with experience and qualifications. The estimated monthly salary for this role ranges between KES 25,000 and KES 45,000 based on Kenyan hospitality market benchmarks. In addition to your salary, Accor provides an attractive benefits package including:

• Employee benefit card offering discounted accommodation rates at Accor properties worldwide for you and your family.
• Access to Accor Academies learning and development programs to continuously sharpen your professional skills.
• Opportunity to participate in Corporate Social Responsibility initiatives, including the Planet 21 sustainability programme.
• Clear career development pathways with national and international promotion opportunities within the Accor network.

This role is ideal for a hardworking, physically fit, and service-oriented individual who takes genuine pride in cleanliness and guest satisfaction. You thrive in a structured, fast-paced environment, have a keen eye for detail, and understand that a perfectly prepared room is the foundation of a great guest experience. Whether you are an experienced housekeeper looking to work with a globally respected brand, or a recent hospitality graduate eager to build your career, this is a fantastic opportunity.

You should NOT apply if you are uncomfortable with physical, manual tasks, unable to work flexible shifts including weekends and public holidays, or if you expect a desk-based role. This position requires consistent physical effort and mobility throughout each shift.

• Prepare an updated CV highlighting your housekeeping or hospitality experience, qualifications, and relevant skills.
• Write a brief cover letter expressing your interest in the Guest Room Attendant role at Accor Nairobi.
• Submit your application through the Accor careers portal or the job platform where this listing appears.
• Shortlisted candidates will be contacted directly for interviews. No fees are charged at any stage of the recruitment process — if asked to pay, report it immediately.