HR & Admin Officer

Our client, a dynamic and fast-paced hospitality establishment, is seeking a highly organized and proactive HR & Admin Officer to take full ownership of Human Resource and Administrative functions. This is a critical role that sits at the intersection of people management and operational excellence, ensuring the business runs smoothly through effective workforce planning, compliance, and employee engagement.

The successful candidate will manage both strategic and operational HR responsibilities — from recruitment and onboarding to payroll processing, disciplinary management, and scheduling coordination. If you thrive in a high-energy environment and are passionate about building strong, motivated teams, this role is designed for you.

• Manage the full employee lifecycle: recruitment, selection, onboarding, probation, confirmation, transfers, promotions, and exits.
• Lead end-to-end recruitment efforts for all restaurant positions and coordinate structured staff induction programmes.
• Maintain accurate and up-to-date employee records, contracts, leave records, disciplinary files, and statutory documentation.
• Monitor probation periods and coordinate timely performance reviews and confirmations.
• Develop, implement, and enforce HR policies, SOPs, and employee handbooks aligned with hospitality industry standards.
• Handle disciplinary processes including investigations, warning letters, hearings, suspensions, and terminations in compliance with the Kenyan Employment Act.
• Manage employee grievances, conflict resolution, and disciplinary matters to foster a healthy workplace culture.
• Support management in performance tracking by monitoring KPIs, attendance, customer service standards, and productivity metrics.
• Coordinate employee engagement initiatives to improve morale, motivation, and staff retention.
• Monitor daily staff attendance, punctuality, absenteeism, and shift adherence; coordinate shift scheduling and manpower allocation.
• Track overtime, off days, public holiday work, and shift rotations for accurate payroll processing.
• Prepare and verify monthly payroll inputs including attendance summaries, overtime, leave deductions, salary adjustments, and applicable penalties.
• Ensure accurate computation and timely submission of statutory deductions (NSSF, NHIF/SHIF, PAYE, NITA).
• Administer employee benefits and welfare programmes.
• Ensure full compliance with labour laws, health and safety regulations, and internal policies through periodic HR audits.
• Identify training needs and coordinate staff training and development programmes.
• Develop staffing forecasts based on business demands, seasonality, and operational requirements.

• Minimum 3 years of proven HR and administration experience, preferably within the hospitality, food service, or retail sector.
• Demonstrate solid working knowledge of the Kenyan Employment Act, labour laws, and statutory compliance requirements.
• Ability to independently manage the full recruitment cycle — from job posting and shortlisting to interviews and onboarding.
• Proven track record of handling employee discipline, grievance management, and conflict resolution professionally and legally.
• Experience preparing payroll inputs and coordinating with finance for accurate salary processing.
• Competency in developing and enforcing HR policies, SOPs, and employee handbooks.
• Strong scheduling and workforce planning skills — able to manage shift rosters across multiple departments.
• Proficiency in HR management systems (HRIS) and MS Office Suite, particularly Excel.
• Excellent interpersonal, communication, and people management skills.
• Hold a Bachelor's degree in Human Resource Management, Business Administration, or a related field; IHRM membership is an added advantage.

The gross monthly salary for this role is KES 50,000. This is a full-time, on-site position within a structured hospitality operation. Additional benefits are subject to confirmation during the interview process.

Ideal candidate: A mid-level HR professional with hands-on hospitality or service industry experience who is comfortable managing both the strategic and the day-to-day operational HR function. You are detail-oriented, people-centred, firm but fair in enforcing policy, and capable of working autonomously in a fast-moving environment.

Do NOT apply if: You have no experience handling disciplinary processes or payroll inputs, if you are looking for a purely administrative role without HR responsibilities, or if you are uncomfortable working in a shift-based, high-traffic service environment.

• Prepare an updated CV clearly highlighting your HR and administration experience in hospitality or a related sector.
• Include a brief cover letter (no more than one page) outlining your suitability for the role.
• Submit your application through the Morsan HR Consulting job portal or via the application link provided on the job listing page.
• Shortlisted candidates will be contacted for an initial screening interview.
• Only shortlisted candidates will be contacted. If you do not hear back within two weeks of application, consider your application unsuccessful for this cycle.