Human Resources Officer

Majid Al Futtaim, the Middle East and Africa's leading shopping mall, retail, and leisure pioneer, is seeking a motivated and detail-oriented Human Resources Officer to join their Nairobi team. Founded in 1992, the company operates across 15 countries and employs over 45,000 diverse professionals guided by a shared leadership philosophy and a mission to create great moments for everyone, every day.

In this role, you will provide critical administrative and operational support across the full HR function — from employee relations and onboarding to training coordination and recruitment assistance. You will serve as a trusted first point of contact for staff HR queries, ensuring a responsive, compliant, and people-centric experience across the business.

• Prepare and manage HR correspondence, reports, documentation, and records with a high degree of accuracy and confidentiality.
• Act as the primary contact point for employee HR queries covering medicals, insurance, visa processing, company assets, and internal transfers.
• Support employee relations activities by assisting in identifying, escalating, and resolving basic HR issues in a timely and professional manner.
• Coordinate training and development programmes, including scheduling, logistics, attendance tracking, and post-training documentation.
• Assist in managing the performance appraisal cycle — coordinating timelines, collecting documentation, and supporting managers through the process.
• Provide recruitment support including scheduling interviews, communicating with candidates, and maintaining applicant tracking records.
• Facilitate seamless onboarding for new hires, ensuring all documentation, orientation activities, and system entries are completed on time.
• Monitor and report any operational incidents or HR-related risks that could impact business continuity or staff welfare.

• Hold a Bachelor's degree in Human Resources Management or a closely related field and be able to apply HR theory to real workplace scenarios.
• Demonstrate at least 2 years of hands-on HR experience within a retail or hospitality environment, managing employee queries and administrative workflows.
• Communicate clearly and professionally — both verbally and in writing — with staff at all levels, from frontline employees to senior management.
• Manage competing priorities effectively, maintaining accuracy and meeting deadlines even during high-pressure periods such as peak retail seasons.
• Exhibit strong organisational habits — maintaining tidy records, tracking multiple tasks simultaneously, and flagging issues before they escalate.
• Apply attention to detail when reviewing HR documentation, contracts, and compliance records to avoid costly errors.
• Operate confidently within HR information systems and standard office tools (MS Office Suite).
• Demonstrate a proactive, solution-oriented approach to employee relations matters and administrative challenges.

Majid Al Futtaim offers a competitive compensation package aligned with market rates for HR professionals in Nairobi's retail and hospitality sector. Estimated monthly salary range is KES 55,000 – 100,000 depending on experience and internal grading. Additional benefits include medical insurance coverage, a collaborative and inclusive work environment, and the opportunity to grow within one of the region's most respected multinational organisations.

Ideal candidates are early-to-mid career HR professionals with a solid administrative foundation, genuine interest in employee experience, and prior exposure to a fast-paced retail or hospitality setting. You thrive under pressure, take pride in your organisational skills, and are comfortable interfacing with a large, diverse workforce.

Do not apply if you have no formal HR qualification or experience, if you are seeking a senior strategic HR role, or if you are uncomfortable with high-volume administrative tasks and employee-facing responsibilities on a daily basis.

• Prepare an updated CV clearly highlighting your HR experience, educational qualifications, and key skills.
• Write a concise cover letter demonstrating your understanding of the role and your relevant background in retail or hospitality HR.
• Submit your application through the Majid Al Futtaim careers portal or the job platform where this posting appears.
• Note: No fees of any kind — including notarisation, certificates, or assessments — should ever be requested during recruitment. Report any such requests immediately.
• Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis — apply early.