HR Manager

Mombasa Water Supply & Sanitation Co. Ltd (MOWASSCO) is seeking an experienced and strategic HR Manager to lead the Human Resources and Administration department. Reporting directly to the Managing Director, this is a senior leadership role responsible for overseeing all HR functions, embedding sound people practices, and ensuring the organization attracts, retains, and develops high-performing talent in line with its operational mandate.

This is a permanent and pensionable position suited for a seasoned HR professional with a proven track record in the utility or service industry. The successful candidate will serve as a trusted advisor to senior leadership while championing a culture of performance, compliance, and employee well-being across the organization.

• Design and maintain an up-to-date organizational structure by reviewing job requirements and job descriptions in collaboration with line managers and recommending job evaluations, salary surveys, and culture assessments as needed.
• Develop, implement, and continuously update HR policies and procedures to align with organizational goals and labor laws.
• Oversee end-to-end recruitment processes, ensuring adherence to company procedures for talent acquisition at all levels.
• Conduct and analyze exit interviews, derive actionable insights, and implement recommended improvements to reduce turnover.
• Manage employee onboarding and offboarding processes to ensure seamless transitions and compliance.
• Identify and coordinate the implementation of training, learning, and development programs aligned to organizational capacity needs.
• Drive the implementation and continuous improvement of performance management systems and processes across all departments.
• Handle employee grievances professionally, coordinating timely resolutions and implementing corrective or reconciliation measures.
• Assess employee benefit needs and manage the design and implementation of competitive benefit programs.
• Monitor and ensure full statutory compliance with applicable HR regulations, including labor laws, NHIF, NSSF, and other regulatory requirements.
• Manage the HR Information System (HRIS) and provide accurate input for payroll processing.
• Ensure health and safety policies are current, communicated, and enforced across all work sites.
• Supervise HR, Administration, and Secretariat staff, providing mentorship and performance oversight.
• Design and conduct employee satisfaction surveys and engagement forums, translating findings into actionable improvement plans.

• Demonstrate at least 7 years of progressive HR experience, with a minimum of 4 years in a senior HR management role within a utility, public service, or busy service-sector environment.
• Apply working knowledge of Kenyan employment laws, labor regulations, and HR statutory requirements to ensure organizational compliance at all times.
• Lead structured grievance handling and disciplinary processes with fairness, confidentiality, and emotional intelligence.
• Design and implement performance appraisal frameworks, identifying performance gaps and coordinating targeted interventions.
• Leverage proficiency in HR Information Systems and MS Office Suite (including Excel and Word) to manage workforce data and generate actionable reports.
• Communicate complex HR matters clearly and persuasively to both leadership and frontline staff at all organizational levels.
• Demonstrate a valid IHRM practicing certificate as a registered member in good standing.
• Hold a Bachelor's degree in Human Resource Management, Business Administration, or a related discipline from a recognized institution.

This is a permanent and pensionable position classified under Job Group 3. While the specific salary figure has not been publicly disclosed, the estimated monthly compensation for a role of this seniority within a public utility in Kenya ranges between KES 150,000 – KES 280,000, inclusive of applicable allowances. The role also comes with a pensionable terms package, which is a significant long-term benefit.

Ideal candidates are senior HR professionals who have operated at management level in a structured organization — particularly in water, energy, telecommunications, or other regulated utility or service sectors. You thrive in dynamic, high-accountability environments, balance strategic thinking with operational execution, and are confident guiding senior leadership on people matters.

Do not apply if you have fewer than 7 years of HR experience, lack IHRM registration with a valid practicing certificate, or have no experience managing a team of HR staff. Candidates without a background in compliance-heavy or unionized environments may also find this role challenging.

• Prepare an updated CV and a cover letter addressed to the Managing Director, MOWASSCO, clearly highlighting your seniority, relevant experience, and IHRM membership details.
• Attach copies of your academic and professional certificates, including your IHRM practicing certificate.
• Submit your application through the MOWASSCO official recruitment portal or as directed in the official job advertisement on their website.
• Only shortlisted candidates will be contacted for further assessment and interviews.