HR Officer

Majid Al Futtaim, one of the Middle East and Africa's leading retail and lifestyle conglomerates, is seeking a proactive and detail-oriented HR Officer to join its Human Resources team in Kenya. This is an exciting opportunity to contribute to a world-class organisation that operates shopping malls, retail stores, and entertainment destinations across the region.

The HR Officer will serve as a key administrative and operational pillar within the HR department, providing end-to-end support across employee relations, recruitment, training, performance management, and onboarding. You will be the first point of contact for employee HR queries, ensuring a seamless and professional employee experience at all times.

• Provide comprehensive administrative support including drafting correspondence, preparing reports, and maintaining accurate HR documentation and employee records.
• Act as the primary contact point for employee queries on HR matters including medical cover, insurance claims, visa processing, company assets, and interdepartmental transfers.
• Support employee relations activities, facilitate conflict resolution at a basic level, and escalate complex matters to senior HR leadership appropriately.
• Coordinate and support the implementation of training and development programmes, including scheduling, logistics, and post-training documentation.
• Assist in the end-to-end performance management cycle, including coordinating appraisal processes, collecting documentation, and tracking completion timelines.
• Provide recruitment support when required, including scheduling interviews, communicating with candidates, and maintaining applicant tracking records.
• Facilitate smooth onboarding experiences for new hires, including preparing induction materials, coordinating orientation sessions, and ensuring all documentation is completed on time.
• Monitor and promptly report any incidents or irregularities that may interfere with the smooth operations of the company.
• Maintain confidentiality and data integrity across all HR records and processes in line with company policy and data protection standards.

• Must hold a Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Must demonstrate at least 2 years of hands-on HR experience within the retail or hospitality industry, managing real HR functions — not just observation or internship exposure.
• Must be able to communicate professionally and clearly, both verbally and in writing, with employees at all levels of the organisation.
• Must be capable of managing multiple tasks simultaneously while maintaining accuracy and meeting deadlines in a fast-paced environment.
• Must demonstrate exceptional attention to detail, particularly when handling sensitive employee data, contracts, and compliance documentation.
• Must be able to work under pressure and remain composed during high-volume periods such as performance review cycles and recruitment drives.
• Proficiency in HR information systems and standard office productivity tools (MS Office Suite) is required.
• Must demonstrate a solid understanding of Kenya's Employment Act and labour compliance best practices.

The estimated monthly salary for this role ranges between KES 55,000 – KES 100,000, commensurate with experience and qualifications. Majid Al Futtaim is known for offering competitive, market-aligned remuneration packages. Benefits are expected to include medical insurance coverage, a structured performance bonus framework, and access to employee development programmes consistent with the group's global standards.

Ideal candidates are ambitious HR professionals with a genuine passion for people management, who have cut their teeth in the retail or hospitality sector and understand the unique dynamics of managing a large, diverse workforce. You are organised, empathetic, discreet, and solutions-focused — someone who takes pride in delivering excellent employee experiences behind the scenes.

Do not apply if you have no prior HR experience in a structured organisational environment, if you are uncomfortable handling confidential employee information, or if your background is entirely unrelated to HR functions. Candidates who cannot demonstrate at least 2 years of relevant HR experience will not be considered.

• Prepare an updated CV clearly outlining your HR experience, key achievements, and education background.
• Write a concise cover letter addressed to the Majid Al Futtaim HR team, highlighting your relevant experience in retail or hospitality HR and why you are the right fit for this role.
• Submit your application through the Majid Al Futtaim official careers portal or the job platform where this listing is hosted.
• Only shortlisted candidates will be contacted for further assessment. Interviews will be conducted in person or virtually as determined by the hiring team.