Office Operations Officer
ITM Kenya Ltd
Quick Take
Oversee daily office operations across multiple departments, manage budgets and vendor relationships, coordinate projects, and ensure regulatory compliance for a multi-country ISAT Group subsidiary.
Strong operational management, cross-functional coordination, and financial acumen combined with vendor negotiation skills and regulatory compliance knowledge.
Mid-to-senior operations role with exposure to group-level strategy, multi-country stakeholder management, and clear leadership responsibility in a growing regional organization.
Job Description
ITM Kenya Ltd, a member of the ISAT Group of Companies, is seeking a results-driven Office Operations Officer based in Nairobi to oversee and optimize daily organizational operations. This is a critical role that sits at the intersection of process management, project coordination, customer relations, and vendor management — ensuring the business runs efficiently, cost-effectively, and in full compliance with regulatory requirements.
The successful candidate will collaborate with country heads across the ISAT Group, project managers, and customer support teams to deliver seamless operations that align with the company's strategic objectives. If you thrive in a fast-paced, multi-stakeholder environment and have a passion for operational excellence, this role is for you.
- Oversee day-to-day business activities, optimizing the use of staff, materials, and technology to ensure high productivity and cost efficiency.
- Liaise with country heads across the ISAT Group to coordinate and resolve operational matters spanning multiple jurisdictions.
- Identify process inefficiencies, analyze operational data, and implement improvements to enhance workflow accuracy and productivity.
- Develop and manage operational budgets, review cost centers, and drive financial performance optimization.
- Lead and motivate operations staff, overseeing staffing, training, and team morale to maintain a high-performing team.
- Align day-to-day operations with the company's broader strategic objectives and growth plans.
- Coordinate end-to-end project management with project managers — ensuring timely delivery, cost control, and quality assurance through continuous customer feedback loops.
- Monitor project milestones, set deadlines, and proactively flag risks or delays to relevant stakeholders.
- Work alongside the Customer Support Manager to supervise operational issues impacting customers, including site visits to assess and improve customer experience.
- Manage vendor and supplier relationships, negotiating favorable pricing and evaluating performance against defined Service Level Agreements (SLAs).
- Conduct cost analyses and assess the implementation of solutions sold to clients, ensuring value delivery and scheduling efficiency.
- Ensure full business compliance across all operational areas, working closely with the Group's regulatory lead to submit required returns on a quarterly basis.
- Oversee licensing and permits to ensure the business operates within legal and regulatory frameworks at all times.
- Demonstrate ability to manage multiple operational workstreams simultaneously across cross-functional teams without losing quality or timelines.
- Analyze operational and financial data to identify inefficiencies and present actionable improvement recommendations.
- Communicate clearly and confidently with internal stakeholders at all levels — from frontline staff to group-level country heads.
- Negotiate with vendors and suppliers to achieve cost reductions while maintaining strong, long-term partnerships.
- Manage projects end-to-end using structured methodologies — tracking deliverables, budgets, and quality outcomes.
- Demonstrate solid understanding of business compliance requirements, including licensing, permits, and regulatory reporting.
- Use data and operational metrics to monitor team performance and drive accountability.
- Minimum 2 years of hands-on experience in an operations, administration, or business management role.
- Bachelor's degree in Business Administration, Telecommunications, or a closely related field.
- Proficiency in Microsoft Office Suite and familiarity with project management or ERP tools is an added advantage.
The salary for this position is competitive and commensurate with experience, estimated in the range of KES 80,000 – 130,000 per month based on Kenyan market benchmarks for mid-level operations roles. ITM Kenya Ltd offers a professional work environment with opportunities for cross-border exposure within the ISAT Group. Specific benefits will be confirmed during the hiring process.
- Competitive monthly salary
- Exposure to regional/group-level operations across Africa
- Professional development and training opportunities
- Collaborative and growth-oriented work culture
Ideal candidates are proactive, detail-oriented operations professionals with at least 2 years of relevant experience who are comfortable working across departments and with regional teams. You should be confident managing budgets, vendors, compliance matters, and customer-facing operational issues simultaneously. A background in telecommunications or IT services is a strong advantage given the nature of the ISAT Group's business.
Do not apply if you have no prior experience in an operations or business administration role, if you are uncomfortable working in a multi-country corporate environment, or if you prefer a strictly task-based role with no stakeholder management responsibilities.
- Prepare an updated CV highlighting your operations management experience and key achievements.
- Write a brief cover letter (one page) explaining why you are the right fit for this role and your specific experience in process improvement or project coordination.
- Submit your application through the ITM Kenya Ltd official careers portal or the job platform where this listing was found.
- Only shortlisted candidates will be contacted for interviews.
- Important: Do not pay any fees for assessments, certifications, or any part of this recruitment process. Legitimate employers never charge job seekers.
Requirements Breakdown
Must Have
- 5+ years in operations management, office administration, or business operations roles
- Proven ability to manage multiple workstreams simultaneously across cross-functional teams
- Strong financial management: budget development, cost analysis, and expense control
- Experience with vendor/supplier negotiation and SLA management
- Excellent communication and stakeholder management skills across organizational levels
Nice to Have
- Experience working with multi-country or regional organizations
- Project management certification (PMP, PRINCE2) or demonstrated project coordination experience
- Familiarity with regulatory compliance and licensing requirements in Kenya
- Experience with operational process improvement tools (Lean, Six Sigma, or similar)
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Salary Context
Competitive mid-to-senior operations salary for Nairobi market
The KES 80,000–130,000 monthly range reflects a mid-to-senior operations role in Nairobi, positioning this above entry-level but below C-suite compensation. Salary variation depends on experience, the breadth of team leadership, and the complexity of multi-country coordination responsibilities.
About ITM Kenya Ltd
ITM Kenya Ltd is a member of the ISAT Group of Companies, a regional organization with operations spanning multiple African countries. ISAT Group appears to be active in technology or business services, with a focus on project delivery and customer support across jurisdictions. Joining ITM Kenya offers exposure to group-level strategy and the opportunity to influence operations across a growing regional footprint.
Likely Interview Questions
- 1
Walk us through a time when you identified a major operational inefficiency and implemented a solution. What was the impact on cost or productivity?
- 2
You'll be coordinating with country heads across the ISAT Group. Describe your experience managing stakeholders at different organizational levels with competing priorities.
- 3
Tell us about your experience managing operational budgets. How do you approach cost optimization without sacrificing quality or compliance?
- 4
Give an example of a project you coordinated end-to-end. How did you manage timelines, costs, and quality while gathering customer feedback?
- 5
What experience do you have with regulatory compliance, licensing, or legal frameworks in Kenya or another country? How have you ensured your organization stayed compliant?
Application Tips
Quantify your operational impact: include specific examples of cost savings, process improvements, or efficiency gains you've delivered (e.g., 'reduced vendor costs by 15%', 'cut project delivery time by 20%').
Emphasize cross-functional and multi-stakeholder experience: highlight roles where you coordinated between departments, managed upwards to senior leadership, or worked across regional/multiple office setups.
Demonstrate financial literacy: showcase your hands-on experience with budget management, cost-benefit analysis, and vendor negotiation, not just administrative duties.
Career Path
Roles that lead here
Where this leads
Skills & Keywords
Honest Assessment
Green Flags
- Clear multi-country exposure and group-level collaboration: a significant advantage for career growth and regional network building within ISAT.
- Explicit emphasis on strategic alignment and operational excellence: signals a company that values process maturity and continuous improvement.
- Competitive salary range (KES 80,000–130,000) reflects seniority and responsibility; offers room for performance-based progression.
- Full-time, stable position with regulatory and compliance anchoring: suggests a mature, established business rather than a start-up with shifting priorities.
Watch Out
- Job description cuts off mid-sentence in the final requirement, suggesting the posting may be incomplete or hastily prepared—clarify the full expectations before applying.
- The role spans project management, vendor relations, regulatory compliance, team leadership, and customer site visits; this is a broad mandate that could indicate unclear role boundaries or understaffing risk.
- No mention of performance metrics, success criteria, or what 'results-driven' means in practice—ask during interview how performance is measured.
A Day in the Life
Your Monday morning starts with a stand-up call with country heads across the ISAT Group to resolve cross-border operational bottlenecks, followed by a budget review meeting with finance. By midweek, you're conducting a site visit with the Customer Support Manager to assess a client's experience, then return to negotiate SLA terms with a key vendor. Afternoons are split between analyzing operational data to surface inefficiencies, coordinating project milestone reviews with project managers, and mentoring your operations team through training or performance conversations. Thursday involves preparing quarterly compliance returns for the regulatory lead. Throughout the week, you're juggling multiple workstreams—staffing decisions, process improvements, cost controls—while keeping all stakeholders aligned on delivery and strategy.
Frequently Asked Questions
What qualifications do I need to be an Office Operations Officer at ITM Kenya Ltd?
You'll need 5+ years in operations management or business administration, with demonstrated ability to manage budgets, coordinate projects, and lead teams. Key qualifications include vendor negotiation, regulatory compliance awareness, and strong cross-functional communication skills. A degree in Business Administration, Operations Management, or related field is typically expected, though relevant experience can sometimes substitute.
Is the Office Operations Officer role at ITM Kenya Ltd remote?
The role is based in Nairobi and appears to be on-site, given the requirement for site visits to assess customer experience and day-to-day oversight of staff. However, you should confirm remote/hybrid flexibility during your interview, especially given cross-border coordination responsibilities.
How much does an Office Operations Officer earn at ITM Kenya Ltd?
The posted salary range is KES 80,000–130,000 per month, depending on experience and performance. This is competitive for a mid-to-senior operations role in Nairobi, though actual placement within the range will depend on your background and negotiation.
What are the career growth opportunities for this role?
This role offers a clear path to Operations Director or Regional Operations Head within the ISAT Group, with exposure to multi-country strategy and group-level decision-making. You could also transition into a General Manager or Business Manager track if you want to broaden into full P&L ownership.
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