Operations Manager – Nomad Beach Resort

The Sands is seeking a highly capable and hands-on Operations Manager to lead the day-to-day operational excellence of Nomad Beach Resort. This is a critical leadership role responsible for the overall condition, readiness, and presentation of the entire property — from guest rooms and public areas to the pool, grounds, and event spaces. You will be the operational backbone of the resort, ensuring that every guest-facing touchpoint meets the highest hospitality standards consistently.

Reporting to senior management, you will directly oversee the Housekeeping and Maintenance departments — each with its own supervisor — while also serving as a key coordination bridge between Front Office, Food & Beverage, and Events teams. This role demands a calm, detail-obsessed professional who thrives in a fast-paced beach resort environment and leads by example on the floor.

• Oversee room readiness, cleanliness, preventive maintenance, and overall property presentation across all guest-facing areas.
• Conduct daily inspections including departure room checks; log all issues and drive them to resolution within agreed timelines.
• Directly manage and coordinate Housekeeping and Maintenance supervisors, aligning their teams toward shared operational goals.
• Ensure seamless handovers between Housekeeping and Maintenance for all room-related tasks, repairs, and turnovers.
• Oversee laundry operations, linen management, tailor repairs, and reactive maintenance workflows.
• Ensure all safety inspections are conducted on schedule and that identified hazards are resolved promptly.
• Work cross-functionally with Front Office, F&B, and Events teams to guarantee spaces are operationally ready for arrivals, departures, and events.
• Coordinate event setup and breakdown, ensuring all departments are briefed and aligned on timelines.
• Conduct regular property walkthroughs to enforce quality standards and identify areas for improvement.
• Track maintenance and housekeeping issues using appropriate systems and ensure full cycle completion.
• Prepare operational reports and communicate key updates to senior management on property condition and readiness.

• Demonstrate at least 4–6 years of progressive hospitality operations experience, ideally within a beach or boutique resort setting in Kenya or the East African Coast.
• Proven ability to manage multi-department teams simultaneously while maintaining high service delivery standards.
• Ability to conduct structured daily inspections, identify deficiencies, and implement corrective actions swiftly.
• Demonstrate strong working knowledge of housekeeping protocols, preventive maintenance schedules, and health and safety compliance.
• Ability to communicate clearly and assertively across departments and with both supervisors and frontline staff.
• Capacity to remain composed, practical, and decisive under pressure during peak occupancy periods or operational disruptions.
• Proficiency in using property management systems (PMS) or maintenance tracking tools is an added advantage.
• Diploma or Degree in Hospitality Management, Hotel Operations, or a related field is preferred.

The salary for this role is competitive and commensurate with experience within the Kenyan coastal hospitality market. Estimated monthly compensation ranges from KES 120,000 to KES 200,000 depending on qualifications and track record. Specific package details will be discussed during the interview process.

This role is ideal for a seasoned hospitality operations professional who has managed housekeeping and/or maintenance teams in a resort or hotel environment and is ready to take full ownership of property standards. You are hands-on, structured, and bring genuine pride in operational excellence. You lead with presence and follow through without being prompted.

This role is NOT suitable for candidates with purely front-office or F&B backgrounds who have not managed rooms division or maintenance operations, or for those who prefer desk-based administrative roles with limited floor exposure.

• Prepare an updated CV clearly highlighting your experience in hotel or resort operations management.
• Write a brief cover letter (one page maximum) outlining your relevant experience and why you are a strong fit for a beach resort operations role.
• Submit your application through The Sands Kenya's official recruitment channel or the job platform where this posting appears.
• Only shortlisted candidates will be contacted for further assessment.