Receptionist

Excelon Limited, a specialist HR services firm supporting Micro, Small, and Medium Enterprises (MSMEs) across Kenya, is seeking a professional and personable Receptionist to join their team. This is a full-time, onsite role available across multiple locations including Nairobi, Mombasa, Machakos, and Nanyuki.

As the first point of contact for all visitors and callers, the Receptionist plays a pivotal role in shaping the company's image. You will manage the front desk with efficiency, warmth, and professionalism — ensuring every interaction reflects Excelon Limited's commitment to quality service and a well-organised workplace.

• Greet and welcome all visitors to the office, assess their needs, and direct them to the appropriate staff member or department in a courteous and timely manner.
• Answer, screen, and route incoming phone calls using a multi-line phone system; respond to general inquiries via phone and email promptly and professionally.
• Monitor and manage visitor access to maintain office security, including issuing visitor badges and maintaining accurate access logs.
• Receive, sort, and distribute incoming mail, courier packages, and deliveries to the correct recipients each day.
• Manage meeting room bookings and scheduling calendars, coordinate internal and external appointments, and occasionally assist with travel and accommodation arrangements.
• Provide general administrative and clerical support including filing, photocopying, scanning documents, and updating internal databases and records.
• Maintain a clean, organised, and welcoming reception and front office area at all times.
• Liaise with internal departments to relay messages, escalate concerns, or coordinate logistics as needed.

• Demonstrate a warm, confident, and professional presence when receiving guests and managing competing priorities at the front desk simultaneously.
• Communicate clearly and effectively in both written and spoken English and Swahili across phone, email, and in-person interactions.
• Operate standard office equipment including printers, scanners, photocopiers, and multi-line telephone systems without supervision.
• Use Microsoft Office Suite (Word, Excel, Outlook) competently to manage correspondence, schedules, and data entry tasks.
• Handle visitor complaints, difficult inquiries, or unexpected situations calmly and diplomatically, escalating where necessary.
• Manage time effectively, prioritise tasks, and maintain accuracy even during high-traffic periods at the front desk.
• Maintain confidentiality of company information and adhere to office security protocols consistently.
• Demonstrate at least 1–5 years of proven experience in a receptionist, front office, or customer-facing administrative role.

The salary for this role is competitive and commensurate with experience, estimated in the range of KES 35,000 – 65,000 per month based on Kenyan market benchmarks for receptionist and front office roles. Excelon Limited has not specified exact compensation in this posting; shortlisted candidates are encouraged to discuss remuneration expectations during the interview process.

• Stable full-time employment with a reputable HR services firm
• Onsite work environment with exposure to professional HR and MSME operations
• Opportunities for career growth within a growing organisation

This role is ideal for a polished, organised, and people-oriented professional who thrives in a front-facing environment. You are someone who takes pride in creating a positive first impression, can juggle multiple tasks without losing composure, and understands that the front desk is the heartbeat of any well-run office. Candidates based in or willing to relocate to Nairobi, Mombasa, Machakos, or Nanyuki are encouraged to apply.

Please do not apply if you are uncomfortable with high visitor and phone traffic, prefer fully remote or back-office roles, or do not meet the minimum qualification and experience requirements listed below.

• Prepare an updated CV highlighting your front office, customer service, or administrative experience.
• Write a brief cover letter (optional but recommended) explaining why you are the right fit for this role and which location you are applying for.
• Submit your application through the Excelon Limited careers portal or the job platform where you found this listing.
• No deadline has been specified — apply as soon as possible as shortlisting may occur on a rolling basis.
• Note: Never pay any fee, purchase a certificate, or undergo paid assessments as part of any legitimate recruitment process.